Technician Service Support Operator
2 days ago
**Job Details**
As our **Technical Services Operator **. You will be responsible for delivering an excellent customer experiences to residential and small commercial prospective and existing customers of ADT Security, New Zealand. Specifically for the installation and commission of security equipment and services.
**Specific Accountabilities**:
- Scheduling of new customer installation and connection to monitoring appointments.
- Resolution and prevention of technical difficulties with security equipment and services through pro-active and reactive remote assistance and field service appointments.
- Dispatch of field technicians’ resources to complete installations and Service jobs
- First point Technical support resolution resolves wherever possible
- Dispatch of field technicians to pro-active and reactive service appointments.
- To develop and maintain excellent field technician relationships, ensuring engagement in process development, compliance with process requirements.
- Identification of remote office resolution opportunities and development of a technical capability to resolve.
- Responsible to cover Residential customers, Small Business customers, Commercial customers, Monitored and non-monitored alarm customers
**Who are we looking for**:
- Previous experience providing support to field based technicians or contractors.
- IT background preferably a tertiary qualification.
- Excellent written and verbal communication skills with the ability to provide concise accurate information.
- Logical thinker who can look at a situation, understand what is causing a problem and take appropriate action.
- Able to offer excellent customer service to our customers and internal stakeholders.
**What you will get in return**:
- Competitive Salary
- Excellent Team Culture
- Avoid the busy Auckland CBD traffic, work in Onehunga
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