Install Technician

3 days ago

Onehunga, New Zealand Johnson Controls Full time

**Job Details**

ADT Security, a business unit of Johnson controls - we are the world's largest and most experienced monitoring service. We invented the first monitored alarm 143 years ago, and continue to innovate providing solutions to government, business and people's homes. ADT integrate products from our international partners and our own branded security products to deliver unrivalled solutions that include CCTV, Alarms, Monitoring, Retail Solutions, Access Control, Lone Worker and Medical Emergency protection solutions.

As our **Install Technician **, y ou will provide ADT Security customers with a high level of quality of field installations and technical service and support all activities of the Installation and Service Department to achieve professional and timely service delivery, complete customer satisfaction and budgeted department profit.

**Specific Accountabilities**:

- Achieve total customer satisfaction in all respects of installation, maintenance, and spot service delivery
- Attend spot service calls as required
- Provide maintenance of systems as required
- Completion of all associated paperwork
- Provide clients with service, maintenance, and minor contract quotations as required
- Represent ADT Security as an Ambassador, maintaining the highest levels of personal presentation and professional conduct
- Maintain a good level of computer skills and the ability to learn and fully understand new software
- Maintain and develop excellent interpersonal skills, tone and manner
- Support and understand the Department’s Quality Management, EH & S and HR policies and standard operating procedures
- Work cooperatively with and for, both internal and external Customers at all times to ensure we deliver what we promise to our customers and maximise our lifetime business opportunities
- To aid in the collection and monitoring of the department’s feedback system to communicate customer satisfaction trends and improvement suggestions
- To aid in the identification and pursuance of new business opportunities as may be appropriate and to maintain an awareness of competitor and other activities in the state which may have significant effects on ADT
- Enhance the image of the company by ensuring compliance to all Company policies and procedures, standards of housekeeping, vehicle cleanliness and personal presentation
- To undertake ongoing training as directed by the Company and accept periodical re-evaluation of skills based on performance and maintain accurate personal records of training
- Ensure responsive actions to client complaints are resolved in a timely, expedient, and satisfactory manner, which enhances our reputation for reliability and professionalism

**Who are we looking for**:

- Experience from within the security industry at Senior Security/Alarm Technician level
- Exceptional working knowledge of CCTV and access control
- With Security Registration
- With applicable product specific certifications
- With cabling license
- With Full driver’s license

**What you will get in return**:

- Competitive salary package
- Excellent Team Culture
- On-going training and opportunities for professional development and upskilling

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