Systems Administrator

18 hours ago

Christchurch, New Zealand Jade Software Full time

Systems Administrator
- Hi-Tech Innovative Business
- Dynamic Team Environment
- Permanent Role with Excellent Team Member Benefits

*ABOUT THE ROLE
*

The Jade Operations Team has a position available in Christchurch for an entry level Systems Administrator. This is an exciting full-time role with the key purpose of providing first line support and monitoring for our global customers using our 24 x 7 systems management service. If successful, your problem diagnosis and resolutions skills will be fully utilised.

This is an excellent opportunity to become an integral member of a progressive international company. As the successful applicant you will be provided with on the job training and be well supported with career path planning and regular performance and development reviews. You will receive a competitive remuneration package including a number of first-rate benefits such as health insurance, life and income protection insurance and subsidised home broadband.

*Key responsibilities:
*

**Issue Resolution**
- You will monitor our operator consoles and respond to system requests and messages within agreed timeframes
- You will manage and follow-up problems reported via the helpdesk to resolve any issues

**System Management**
- You will control user log-on and registration requirements to comply with Company policy

**Continuous Improvement**
- You will contribute to the development of our operational procedures to ensure they are always up to date

*ABOUT YOU
*
- Broad knowledge of Microsoft Server Operating Systems
- Excellent command of English and strong communication and comprehension skills
- Strong customer service focus and ability to remain composed under pressure
- Ability to work efficiently and effectively in a self-managing, team environment
- Excellent time management skills
- Previous IT helpdesk experience is an advantage but not essential
- Relevant IT Qualification would also be beneficial

*ABOUT JADE
*

People first. Live for the future. Dare to be different. These three values underpin everything we do at Jade. We never lose sight of people, their potential, and the innovative ways they can achieve that potential through technology.

Our commitment to our customers’ future success defines us. Through passionate employees like you, we’re always looking for new ways of combining the power of People, Data, and Software, to make technology meaningful and accessible. This approach enables our customers to evolve in the fields of customer engagement, retention, and business efficiency.

Our people love coming to work because we’re always working on something innovative and inspiring, and we can’t wait for more people like you to join us.

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