Systems Administrator

Systems Administrator – Entry Level Role

• Entry level, full-time position at a Hi-Tech innovative business
• Christchurch based with a fun team, the beating heart of Jade Software
• First rate benefits including health insurance for you and your immediate family, life & income protection, broadband allowance and more
  Rotating 24/7 roster with recovery weeks

ABOUT THE ROLE

The Jade Software Operations Team has a new opportunity available at our Christchurch HQ for an entry level Systems Administrator. This is an exciting full-time role with the key purpose of providing first line support and monitoring for our global customers using our 24 x 7 systems management service. You will be providing support to customers including banks, ports, registries and other critical business systems. In this varied role, your problem diagnosis and resolutions skills will be fully utilised.

This is an excellent opportunity to become an integral member of our operations team. As the successful applicant you will be provided with on-the-job training and be well supported with regular performance and development reviews.

Key responsibilities:

Issue Resolution

• Monitoring our operator consoles and respond to system requests and messages within agreed timeframes
• Manage and follow-up requests reported to the service desk to resolve any issues

System Management

• Ensure hardware/software applications and network components are operational, responding to any issues as they arise
• You will control user log-on and registration requirements
• Handling planned tasks whilst following detailed processes and documenting progress

Continuous Improvement

You will contribute to the development of our operational procedures to ensure they are always up to date

ABOUT YOU

What will make you stand out as our next Systems Administrator:

• A relevant IT qualification at Level 5 or above (e.g., Diploma in Information Technology)
• Experience in a customer-facing role — whether in IT support, hospitality, or retail — showing your ability to communicate and problem-solve under pressure
• Solid understanding of Microsoft Server Operating Systems, with the ability to troubleshoot and resolve technical issues
• Excellent written and spoken English, with strong communication and comprehension skills
• A genuine passion for customer service, with the ability to stay calm and professional in high-pressure situations
• Proven ability to manage your workload effectively, both independently and as part of a team
• Great time management skills and a proactive approach to your work
  Previous IT service desk experience is a plus

The successful candidate must also be available to work rostered rotating shifts to support our 24 x 7 customer service requirements.

Note: Only applicants based in Christchurch New Zealand with valid NZ working rights can be considered for this role.

ABOUT JADE

Jade Software is a New Zealand-founded technology company with a global reach. We develop world-class solutions and software that helps organisations solve complex challenges, from detecting financial crime with Jade ThirdEye , to building high performance digital systems on the Jade Platform.

Headquartered in Christchurch, with offices in Auckland, Dunedin, Sydney, and the UK, we're growing fast, and we're looking for curious, driven people to grow with us.

We believe our strength comes from diverse perspectives and a shared commitment to solving real-world challenges for our customers. Our People First culture, drives our customer centric mindset and employee experiences. We welcome applications from people of all backgrounds and lived experiences, your uniqueness is what makes us better. Your application will be considered based on the skills, experience, and potential you bring to Jade.

We offer excellent benefits, ranging from a comprehensive health, life, and income protection insurance package, enhanced parental leave, and dedicated time to connect with your community.

Here, you'll have the flexibility and support to thrive, with opportunities to develop your skills, contribute to meaningful solutions, and shape the future alongside a dynamic team.

Your application to Jade will be reviewed based on your work experience or skills that you can bring to Jade and not on your cultural background, gender, age, disability, citizenship, religion, sexual orientation or any other aspect which makes you unique.