Operations Performance Specialist

5 days ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day

**Te Whiwhinga mahi - The Opportunity**

The Operation Performance Specialist in Total Mobility supports the On Demand Mobility Manager in partnership with our operators to facilitate service change management, contract and fleet compliance and performance improvement initiatives.

**Key Tasks include**:

- Meet with On Demand Mobility service providers to identify and develop plans to improve services, resolve operational issues and any non-compliance.
- Collaborate with other Public Transport & Active Modes teams to plan new services and timetables
- Use AT systems for processing monthly KPI's and operator exemption requests.
- Conduct incident analysis, investigation and reporting Follow up on operator incidents, accidents and other health and safety issues.
- Monitor, engage and work collaboratively with operator(s) to discuss key performance indicators such as punctuality, reliability, capacity management, complaint handling, and customer service
- Participate in operator partnership meetings as required to assist with documentation, performance information and follow up on actions.
- Contribute to process and system improvement

**Ko koe tēnei | About you**
- Tertiary Degree
- Desirable will be at least 5 + years' experience in a Public Transport (or similar) delivery role
- A good understanding and appreciation of the working and functions of local government
- Customer Experience 2-5 years
- Working with systems and data
- A good understanding of total mobility scheme

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.

LI-LM1

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