IT Support Specialist

2 weeks ago


Whakatane, New Zealand EIL Global Full time

Desktop/Network/EUC Support Engineer

**Job Type**: Adhoc/Dispatch/Casual Basis
**Work Location**: Onsite / In Person

Exp: 2+yrs

**Key Responsibilities**
- Provide technical support via phone, remote access, or deskside visits as required.
- Respond to IT issues including installation of external devices, desktops, laptops, hardware diagnostics, maintenance, repairs, and general software support.
- Deliver _Smart Hands and Feet_ support when required, including POS and PowerShell scripting.
- Manage inventory of new and replacement equipment; diagnose hardware faults, record relevant details (serial number, location, etc.), and coordinate with the Service Desk for repair services.
- Perform IMAC/D tasks - installation, decommissioning, cascades, moves, adds, and changes of EUC equipment and software.

**Skill Requirements**
- Proven experience as a Desktop Technician, Computer Technician, or IT Support professional in a business environment.
- Strong customer service skills with the ability to support end-users and VIPs.
- Experience with Windows OS (7 and 10).
- Knowledge of WAN/LAN technology and basic understanding of LAN/WAN network topology.
- Hands-on experience with Cisco switch installation and configuration as per templates.
- Ability to provide remote access support for network devices (Switch/WLC) via console cable.
- Experience supporting common business office devices including printers, scanners, mobile devices, and audio/video equipment.
- Familiarity with ticketing systems or equivalent platforms.

**Job Type**: Fixed term contract


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