Customer Services Representative
5 days ago
This opportunity is a Parental Leave cover for 8 months and will provide service to our AA customers.
**About the role**
We are searching for a confident, motivated customer services star to bring their skills and enthusiasm to a great team delivering customer services in the Thames office. The role will provide front desk support for AA services and sits within the team that provides front-of-house, digital and phone communications, and is part of the wider Customer Services team across the district.
- Provide exceptional customer service and team support
- Be the link between Council, community and AA customers
- Based in our Thames Office
**How you fit**
The AA counter processes:
- Driver licensing
- International Drivers Permits
- Motor Vehicle Registration
- Road user charges
- AA membership
- IRD Number Applications
- Passport photos
- Super Gold card - photos only
- Kiwi Access Applications
- RealMe Photos
The role is the link between Council, and AA customers, in alignment with the core values of Customer services team.
**About you**
This role is busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.
You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.
- Experience in a customer service role
- Excellent interpersonal and communication skills
- Solid MS Office skills and the ability to pick up new systems
Our culture, based around accountability and trust, empowers our team to achieve outcomes they didn't think possible. We are dedicated to building an inclusive team culture that thrives on agility and high performance.
Applications will close Sunday, 13 July 2025
- Reference #
- 36521
- Posted on
- 30 Jun 2025
- Closes on
- 13 Jul 2025 23:00
- Location(s)
- Thames
- Expertise
- Call Centre & Customer Service
- Job level(s)
- Entry
- Work type(s)
- Fixed term full-time
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