Service Advisor

Fairview Motors is a family-owned business that has been servicing the needs of Waikato motorists since 1967. Fairview Motors are a multi award winning dealership that prides itself on customer service. Fairview Motors represent both the Ford and Mazda brands.

We are seeking a customer focused Service Advisor to join our dedicated team, where your passion, pride and a positive, "can do" attitude will be appreciated and rewarded. A Service Advisor is the front of house to our service department, being the conduit between customers and our workshop.

The role:

• You will work as part of the Service Team
• Receiving customers at the time of vehicle drop-off and confirming required work
• Providing written repair estimates for repairs or service work required
• Costing of retail service and repair invoices
• Explanation of repair invoices to customers at vehicle collection
• Processing of customer payment for invoices
• Constant monitoring of daily repair orders and keeping customers informed of progress or any delays.
• Daily administrative duties to enable the smooth efficient operation of the workshop.
• Offer the highest standard of customer service to ensure every customer visit is first class and enjoyable for our customers
• Exceed the customer satisfaction targets of our brand partners

To be successful in this role you will have:

• Be customer focused and enjoy people interaction
• Strong attention to detail in a busy environment
• Work well in a team environment
• Exceptional communication & organisational skills
• A confident, well-mannered customer approach
• Tech-savvy using multiple platforms
• Full clean driver's License

Automotive experience would be advantageous however full training will be provided. Along with a competitive pay, fantastic work culture, we are also offering a company car and fuel. If you are looking for a change then come and join our team.

Please apply online with your CV along with a covering letter to our Branch Manager – Chris O'Shea

Only applicants with valid working rights and currently in New Zealand will be considered for this role.