Customer Service

3 days ago

Thames, New Zealand Carters Full time

As a Customer Service Administrator at CARTERS THAMES, you'll be pivotal in maintaining the branch's smooth operation, delivering exceptional service to customers, and promoting a culture of health and safety among team members. Responsibilities will encompass a wide range of tasks, including but not limited to:

- Efficiently assist customers with product selection and manage sales documentation processing, while maintaining showroom standards and ensuring accurate transactions and refunds.
- Support administrative operations by maintaining documentation records, managing debtors, processing invoices, handling credits, and conducting account reconciliations. Additionally, facilitate banking, payroll, and oversee orders for uniforms/stationery.
- Manage branch banking, debtors, and accounts, and coordinate uniform/stationery orders for branch staff.
- Lead health and safety initiatives, identifying, analysing, and reporting safety hazards or near misses, and implementing effective solutions.

**About you**
- Skilled administrator known for their exceptional efficiency and precision.
- Proficient in utilizing computer systems with a solid grasp of technology.
- Innate interpersonal skills, adept at fostering trust and building rapport with our valued trade customers.
- Collaborative individual committed to working within a team environment.
- Prior exposure in customer service, administration or sales-related roles.
- Building industry knowledge is advantageous.

**Advantages of Advancing Your Career with Carters**
- ** Stability and a focus on work life balance,** this role offers permanent full-time employment with Sundays off
- Attractive compensation package
- ** 7.5% benefits package **designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
- ** Company buying privileges **across all CARTERS stores.
- Opportunities for training, growth, and advancement.

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