Sanctions Operations Fci Manager

**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste** Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies. As a member of ASB's Financial Crime Investigation team will help protect ASB and it's customers from the impact of Financial Crime. We are looking for an experienced Financial Crime Investigations Manager to join the team. **Mo te tūranga | About the Role**: Sanctions Operations sits within the wider Financial Crime Investigations Team and plays a vital role to protect ASB and its customers from the impact of Sanctions and other Financial Crime risks. We are looking for two FCI Managers to join our Sanctions Operations Team based at North Wharf. You will lead one of the Sanction Operations teams and be responsible for ensuring ASB Bank's compliance with various sanctions and financial crime obligations. This is an excellent career opportunity to make a real difference to the financial stability and protection of ASB's customers and New Zealand. **You will**: - Obtain positive outcomes for customers and ensure customer centricity is at the forefront of all planning and process activity. - Manage compliance and operational risk including maintaining an effective control environment and risk buydown - Manage day to day workflows and use of resources to address volume spikes ensuring all alerts, exceptions and cases are processed correctly. - Monitor SLA's cut off times, risk appetite thresholds and maintain best practice alerting, escalation and remediation where applicable. - Develop and lead a dynamic team, managing and dealing with a high volume of external and internal customer contact; alerts; exceptions, and cases with varying levels of complexity and multiple technical processes across all products and channels. - Champion Worksmart Productivity disciplines lead, develop, promote and implement strategy in relation to the efficient and cost-effective management of Financial Crime obligations and protocols. - Drive the successful completion of strategic initiatives, enabling positive benefit realisation and risk buy down outcomes. - Maintain Team performance and a work environment where open communication and coaching opportunities enable people to develop and succeed. - Ensure service levels and standards are maintained through continued training of staff including accuracy and productivity. **Ngā mea kia whai angitū ahau? | What do I need to be successful?** - Experience leading high performing teams that engage with a diverse range of people including criminals, difficult and high-risk customers and enternal enforcement agencies. - Ability to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally. Ability to overcome obstacles to cooperation and to foster harmonious relationships. - Experience with and training others in basic investigative processes. - Knowledge and experience in Sanctions and /or Anti-Money Laundering Countering Financing of Terrorism regulations and obligations. **Te mahi ki ASB | Working for ASB** In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose. In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve and utilise their skills, while being empowered to make decisions. We offer flexible and supportive work environment; we help people grow and celebrate together. Be a part of the growth story that is ASB. **Me pēhea te tono | How to apply?** If this role sounds like it might be the one for you then please click "apply"we'd love to hear from you **Job details**: - Reference #- SSC158781- Posted on- 27 Nov 2024- Location(s)- Auckland, North Wharf- Expertise- AML, Compliance, International Payments, Leadership, Operational Risk, Operations, Risk, Sanctions- Work type(s)- Full Time Application closes on 08 Dec 2024 21:00