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Department Manager

2 weeks ago

Sylvia Park, New Zealand IKEA Full time

**Job ID**: 274329

**Date posted**: 20/01/2025

We’re excited to announce an opening for a Department Manager (Product Quality & Circularity) join our team at IKEA. If you’re passionate about circularity, profit generation, sales, product quality & thrive in a faced paced environment we want to hear from you

Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

Working at IKEA has its benefits and rewards:
At IKEA, work is more than just a job. It’s work that has a positive impact and that is about creating a better everyday life for all New Zealanders.

How we achieve this is through our values - the compass that guides us in all we do. To us, togetherness, cost-consciousness, improvement and simplicity are more than just words.

Our culture is formed when we put these values into action. When we create a great place to work. When we stand up for equality, diversity and inclusion. When we promote health and wellbeing for our people, and the planet. When we lead by example. That‘s why we’re constantly trying to find better ways to get things done, and to bring out the best in ourselves and others.
- 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% discount for co-workers
- Affordable, nutritious meals with complimentary drinks in our co-worker restaurant.
- Provided co-worker uniform

But that’s enough about us. Over to you now.

You are a confident leader with a passion for sustainability & circularity, with determination to share this passion for making a difference with the many people. You have proven experience in delivering on sales KPI’S & budgets, with knowledge of cost management in retail, how to maximise profitability & growth potential for the business through your department. You are pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes. You have good knowledge of the waste management and sustainability principles. With a growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others. You have exceptional communication skills and the ability to build relationships, collaborate and effectively influence and manage key stakeholders. You have experience in leading teams with a customer-centric mindset in an operational function, with proven record of successful leadership delivering both business results and people development. You are curious and confident with digital tools and are able to find opportunities where digital advancements and solutions can support the retail environment and customer satisfaction. You have a passion for leading with integrity and authenticity and have the ability to champion IKEA values and encourage your team to embody these principles in their daily work.You have a sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).

You’re all for creating an engaging and inclusive co-worker experience where everyone can bring their whole selves to work. You reflect what IKEA stands for and the IKEA values, with the ability to lead our business through our people.
**About this work area**
As Department Manager (Product Quality & Circularity) your responsibilities will include, but are not limited to:

- Coaching and managing co-workers to secure competence development and succession planning.
- Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
- Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
- Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
- Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA’s working methods in a timely matter.
- Presenting IKEA products on the shop floor (2nd Life department) using a strong commercial expre