Auto Centre Assistant Manager

5 days ago

Christchurch, New Zealand AA New Zealand Full time

**What You'll Be Doing | Mō te Tūranga**

Lead a dynamic team at our Christchurch airport auto centre as Assistant Manager. Drive innovation, mentor talent, and ignite your career today
- Provide excellent customer service in all interactions with customers and business clients
- Deal with queries and requests regarding products or services in accordance with the Association's policies and standards
- Assist on the retail front counter as required
- Perform service, repair, regulatory vehicle inspections on light motor vehicles
- Scheduling the daily work through the Auto Centre

**Leadership & People Management**
- Provide leadership and direction to direct reports and work effectively with all key stakeholders and their teams
- Assist the Manager with formulating KPIs for staff and ensuring KPIs are understood and are being met and assisting with the performance review process for all staff
- Assist the manager with recruitment, performance management, training and development of staff
- Assist the manager with induction and appropriate training of new employees
- Deal with staff issues and concerns when they arise, identify how these may be resolved, escalate to site Manager where necessary, and follow up with outcomes
- Assist the site Manager to investigate and manage complaints and provide effective outcomes
- Promote a culture within the team and business which supports AA Mobility's vision, goals and values

**About You | Mōu**
- Minimum of Level 4 Automotive Trade Qualification or equivalent (verification required)
- Minimum of 3 years' experience in the automotive industry (gained within the last 5 years)
- Hold and maintain a current WOF inspecting authority
- Good technical competency and diagnosis skills
- Understanding of customer service principles and practices
- Basic computer knowledge and keyboard skills
- Empathetic, diplomatic, professional and cordial
- Effective communication and planning skills
- Rational thinking and effective decision making based on information and data
- Clean Full New Zealand Drivers Licence

**What We Offer | Ngā āhuatanga kei a mātou**
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Training available / career development
- Worklife balance
- Discounted insurance

**Working with the AA | Me mahi tahi tatou ki AA**

For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

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