Team Leader

**Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.**

**About Us | Ko mātou**

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

**What's in it for you? | Ngā hua ka riro ki a koe**

We encourage you to go to our careers site to learn more about the **Way We Work** at Stats NZ and also check out our benefits. We want working for usto work for you

**Starting salary: $82,988 - $ 96,907 + superannuation**

Other benefits of joining Stats NZ include:

- Develop and grow your career (coaching, mentorship, study support, secondment opportunities)
- Contribute to meaningful work that makes a difference to all people in Aotearoa
- 3 extra annual leave days (taken during Christmas office closure)

**The role | Te tūnga**

As a Team Leader - Regional Data Collection, you will be responsible for managing multi-modal data collection within regionally based teams. Kaimahi in these teams work flexibly under a Guaranteed Minimum Hours contract, across seven days as working hours are largely driven by respondent availability.

You will support the day-to-day leadership of a Data Collection team, which includes motivating, coaching, and directing these frontline roles to achieve the best possible outcomes for our customers and suppliers. Developing and maintaining strong links with internal stakeholders, including the Optimisation, Performance & Development team and the Support & Ingestion team within wider Collection Operations is key.

Leading a multi-modal or mode specific team with differing hours of work and employment types, means that there is an expectation within the role to be available to support your team, when necessary, which may include some evenings and weekends.

**What you bring | Nōu te rourou**

We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.

Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.
- To be successful in this role, you bring:_
- A relevant tertiary qualification and/ or equivalent relevant experience for this role.
- Proven experience (5+ years) working in a service delivery environment.
- Experience working with CRM systems, Work Allocation tools or concepts and telephony software, i.e., Salesforce, PureCloud and Excel.
- Extensive people skills, life skills and work experience to deliver in a role that operates with high autonomy, needing discretion and judgement.
- Passion for building and coaching high performing, diverse teams with proven experience in people leadership including training delivery.
- Exceptional communication, problem solving, negotiation and reporting skills.
- Demonstrate a customer focus and connections to different social, cultural, or business groups.
- Fosters and develops trusted relationships with members of local communities, businesses, and internal members of Collection Operations.
- Be able to work remotely, including having strong, reliable internet and a current full New Zealand driver's license.
- Knowledge and experience, or desire to learn and build knowledge and experience of Te Tiriti, Tikanga, Te Reo and Te Ao Māori

**_ You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process._**

**Note to Recruitment Agencies**: unsolicited CVs will not be accepted
- Reference #
- 13587
- Posted on
- 24 Jan 2025
- Closes on
- 07 Feb 2025 23:55
- Location(s)
- Auckland
- Expertise
- Census and Collections Operations
- Job level(s)
- 4-6 years experience, 7+ years experience
- Work type(s)
- Permanent full-time