Senior Executive, Customer Success

Company Description

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Company Name: Nielsen

**Job Description**:

- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

**ABOUT THE ROLE**

ROLE RESPONSIBILITIES
- Build and maintain healthy relationships with our clients
- Client onboarding
- Provide support of Nielsen products & Maximize product understanding and usage within customer organisations
- Organise and facilitate training of Nielsen products, including methodology, skills training, explaining analyses and administering tests to drive an increased use and adoption
- Report creation in various softwares across a wide range of data that support our clients objectives
- Analysis using a range of tools, interpretation of data to provide insightful responses to client queries, includes support on large-scale projects
- Build and maintain good relationships with colleagues and with other teams, ensuring quality and timeframe service levels are met or exceeded.
- Through organic interactions, identify up-sell and cross-sell opportunities and collaborate with Account Management and Conversion teams to support revenue growth

QUALIFICATIONS & SKILLS
- Experience within a customer service or technical support role
- Effective communication skills both internally and externally
- Customer-focused and service-orientated
- Active team player and someone who can quickly adjust priorities
- Fast learner: Quick to adapt and learn new technology & research methodologies
- Growth mindset: Seeing the opportunity and potential in every moment, failure, and success.
- Experienced user of Microsoft Excel, PowerPoint, Word & Google Workspace Strong stakeholder management: Confidence to manage expectations, both internally & externally.
- Understanding of market research principles and methodologies
- Commercial focus: Quality and timely delivery of projects to ensure revenues are recognised. Ability to identify potential commercial opportunities. A strong customer success mindset.
- Native or fluent English
- Possess valid New Zealand working rights
- Knowledge of Nielsen tools, services, and product portfolio (AQX/AdIntel, Arianna/TAM, Clear Decision/CMI, Online Ratings), would be a plus
- Preferered Bachelor’s degree or equivalent experience qualification in Market Research, Media Business

**WHY WORK FOR NIELSEN?**
- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. Your manager and others within the Nielsen community are here to help support and invest in your continuous growth.

**Nielsen promotes work life balance** by offering Flexible (Smart) working, a day off for your Birthday, a ‘No leave No life’ policy which rewards you with bonus annual leave days per year, volunteering leave, and paid parental leave for both carers.

**Be a Learn-It-All.** Nielsen invests in the growth and development of our team offering an Education assist program, a global mentoring program, and access to internal training and development resources via online platforms.

**Your wellbeing is our priority**. We partner with Spring Health for our EAP offering counseling and support for our staff and their family. In addition we focus on holistic wellness with dedicated activities on physical, mental and financial wellbeing.

**Commitment to diversity and inclusion**. Diversity, equity and inclusion are at the heart of everything we do — from our people to our products. We value diversity of thought, experiences, skills and backgrounds. We're focused on creating a culture of inclusion—where we value, encourage and promote the various thoughts, opinions and insights of our diverse workforce. All employees have an opportunity to contribute to the causes they are most passionate about via our Business Resource Groups.

LI-LV1

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences a