Service Supervisor

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**Wormald** is part of Johnson Controls, a global technology leader serving a wide range of customers in more than 150 countries. In total, our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure, and security solutions.

We are the leading fire protection specialists in New Zealand and we have been protecting people and property here for 140 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

We have an opportunity for an **Alarm Service Supervisor**to join our Auckland team

As our **Alarm Service Supervisor**, you will be responsible for all day-to-day running of the Alarm Service team to ensure financial and customer expectations are met. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. As the position involves all tasks related to the smooth operation and well-being of the department.

**What we offer**:

- Competitive salary package
- Fully maintained company vehicle + mobile phone + laptop
- Located at our Onehunga head office you will be working with the industry leaders and experts

**What you will do**:

- Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry, meets all legal and technical requirements, and is done in an efficient and timely manner so as to maximise the department profitability by using the department’s resources most efficiently.

**How you will do it**:

- Review staff on a regular basis to monitor their progress and to implement any programs to maximise their effectiveness, and ensure they work in a safe working environment
- Take all steps practical to ensure that Wormald is held in the highest regard by our clients; actively promote the products and services of Wormald in the marketplace
- Promote work outside of your department and immediately pass all enquires to the appropriate department
- Liaise and follow up with clients to ensure their satisfaction
- Actively pursue new clients to increase Wormald’s client base
- Ensure work carried out is invoiced promptly
- Estimate and action client request and job variations as necessary
- Monitor workload and dispatch resources to suit
- Monitor the control and use of company tools and equipment within the department
- Ensure that all staff have adequate tools and equipment to perform their jobs; ensure all staff have and use Personal Protection Equipment, and that it is maintained in good condition

**What we look for?**
- Must have previous experience managing/leading a team
- Must have previous experience within the fire alarm or electrical industry as you will be responsible for all aspects relating to the timely completion of various Fire Alarm related jobs
- New Zealand residency/citizenship or a valid New Zealand work visa
- Proficient computer skills
- Full NZ driver’s license
- Excellent communication skills with a can-do attitude
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

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