Guest Service Supervisor

4 days ago

Auckland City, New Zealand Apollo RV Service & Repair Centre Career page Full time

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL). ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans. With locations in Australia, New Zealand, the USA, Canada, UK, Ireland and Europe opportunities to join our team at any level are endless.

Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane. Globe-trotters will revel in a travel industry career, facilitating the exploration of Australia's exquisite landscapes in our quality motorhomes and campervans.

Operating branches across the globe, Apollo's continued growth and success ensures career stepping stones are always available.

Your future at Apollo is limited only by your imagination, with every role making real contributions to the business. You have the unique opportunity to make history as part of the Apollo success story. Your commitment to quality and can-do attitude will make you a welcome addition to our thriving team.

About the role
As Guest Services Supervisor you will play a vital role in our organization ensuring that we deliver an outstanding guest experience to everyone, every time.

If your focus is to always put our guests first, then this role will interest you.

The main tasks include
- Supervising a team of guest service officers,
- Entering rental agreements and explaining terms and conditions,
- Demonstrating functions of our motorhomes and campervans,
- Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
- Responding to questions,
- Resolving guest relations issues and
- Collecting revenue.

The position is based at our Auckland Branch in Mangere, and is a permanent full time role with approximately 40 hours (plus some reasonable overtime). The position requires weekend work as per roster.

Skills and Experiences
We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.

To be successful in this role, you should possess the following traits, skills and experiences:

- Previous staff supervision experience,
- Guest service experience,
- A strong track-record of achieving sales targets,
- Solid problem solving abilities,
- Experience in effective complaint handling and conflict resolution,
- Good time and self-management,
- Effective communication skills, verbal and written,
- Sound computer skills,
- Calm and polite composure when under pressure,
- Friendly, positive attitude.

A second language, preferably European such as German, Dutch or French, will be highly regarded.

An open driver's license and immaculate driving record is essential.

Culture and Benefits
We offer a support work environment and you will be able to take advantage of our generous staff rental policy.

We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in New Zealand.

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