Service Administrator

2 days ago

Whangarei, New Zealand Home Support North Charitable Trust Full time

**The Role**

**Service Administrator - Full Time and Part time positions available.**

This role is all about administration of the services we provide to clients at home and in the community. The role is pivotal in ensuring the linkages between our Clients and their Support Workers. This involves managing the work rosters / daily schedules of our Support Workers to ensure Clients always have support as allocated.

To achieve this, you will make lots of phone calls to both Support Workers and Clients, communicating changes, juggling rosters, allocating jobs and problem solving. We use CareCall, a Client Management System that simplifies the scheduling process.

An example of a task associated with this role, will be to find a replacement Support Worker for a client when their normal rostered Support Worker is on leave.

It is very rewarding work, but it is a very busy role with time-critical components. The pressure will be on at times, but you will be part of a team of Service Administrators.

You will also be supported by a wider team including office staff, HR, and Nurse Coordinators.

**Hours of Work**

This role requires a combination of shifts;
4 days (or 2 days for the Part time role), 8-hour shifts - Monday to Friday (days to be agreed)
1 day, 7-hour shift - on the Saturday or Sunday

The weekend shift will be on a rotating roster, over a period of three weeks.
Week 1 = Shift 1 - Saturday 7am to 2pm
Week 2 = Shift 2 - Saturday 2pm to 9pm
Week 3 = Shift 3 - Sunday 7am to 2pm

**Location of Work**

This role is a combination of office based in Whangarei central, and work from home (WFH) if needed. The week shifts are office base, the weekend shift can be carried out in either the office or WFH, you are free to decide.

**Training**

Orientation and training will be provided for a smooth transition into the role. After three weeks of office-based training, we will provide you with a laptop and mobile phone so you can work from home on the weekend if you choose. If working from home, you will need a quiet room that is away from others for private conversations, and reliable fibre internet connection.

**About you**

You will need to be empathetic, disciplined, reliable and dedicated with a positive “Can Do” attitude. You will need good computer skills, basic MS Office ability (Word, Excel).

If you are eager to learn, a problem solver, supportive, professional and a friendly team player, you will fit in well.

You must be able to build relationships and connections with a diverse population, through clear and efficient communication, in both verbal and written formats.

You will hold yourself to a high standard of integrity and champion the values and vision of the organisation.

You need to be eligible to work in New Zealand for this position.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

Expected hours: 24 - 41 per week

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Shift work

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