Assistant Manager

2 weeks ago

New Zealand ST Foods Limited Full time

The role of an Assistant Manager is critical in ensuring the smooth operation of a business. An Assistant Manager is responsible for supporting the Manager in overseeing the day-to-day operations of the business, managing employees, and ensuring customer satisfaction.

The Assistant Managers responsibilities encompass a wide range of tasks, including but not limited to:

- Assisting the Manager in ensuring the smooth operation of the business.
- Collaborating with the Manager to plan menus for the establishment.
- Supporting the planning and execution of special events and promotions.
- Managing business records in accordance with requirements.
- Organizing and coordinating special events, promotions, and marketing campaigns to attract and retain customers.
- Assisting with inventory and stock management, including ordering and record-keeping.
- Developing and nurturing relationships with customers, vendors, and suppliers to contribute to the restaurants success.
- Maintaining professional and cooperative relationships with suppliers.
- Providing support in financial aspects of the business.
- Assisting in maintaining accurate accounts of restaurant expenses and ensuring adherence to the budget.
- Handling cash and following company procedures.
- Taking dining reservations, welcoming customers, and assisting with order-taking.
- Enforcing restaurant rules, policies, and regulations.
- Assisting in planning and creating work schedules, as well as assigning duties to staff members.
- Managing employees and ensuring they receive appropriate training and have the necessary resources to perform their duties effectively.
- Training and monitoring staff performance in collaboration with the Manager.
- Implementing and enforcing policies and procedures to ensure consistent and high-quality service.
- Maintaining cleanliness and organization throughout the restaurant, including equipment and facilities.
- Assisting in coordinating with the city council to obtain necessary certifications and approvals.
- Supporting efforts to maintain food safety and hygiene standards.
- Addressing customer complaints or concerns to ensure satisfaction.
- Ensuring prompt and efficient customer service.
- Capably handling all Manager tasks during shifts.
- Assuming the responsibilities of the restaurant manager in their absence.

**Requirements**:

- Level 2 qualification or 1 year work experience in supervisory position.
- Any work experience in any position in food outlet will be an advantage.
- Good knowledge of ethnic food and spices will be an advantage.
- Able to work on weekends, public holidays and split shifts.
- Able to work independently.
- A passion for hospitality and a willingness to contribute to the teams success.
- Willing to secure LCQ upon joining the position.
- Ability to multi-task and run the restaurant.

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