Cx Designer

**Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.**
- “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”_

**Ko mātou tēnei - our organisation**:
Vodafone is working hard to build a more connected, inclusive, and sustainable future for Aotearoa New Zealand. We use technology to challenge and innovate, to better support our customers and are committed to helping disadvantaged rangatahi through Te Rourou, Vodafone Aotearoa Foundation.

We're proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

**Ko tō tūranga - your role**:
Design and deliver world class customer experiences across all of Vodafone NZ’s customer touchpoints Our CX Designer will join our growing team working on a range of exciting initiatives and projects across product and service innovation.

Our CX Designer will design and define exceptional omnichannel customer experiences for existing and new customer journeys. This role will develop and maintain a deep understanding of customer needs, articulate customer pain points and use Human Centred Design tools to solve customer problems and improve customer outcome metrics e.g. Net Promoter Score (NPS).

**Ko tō mahi - what you’ll do**:

- Put customer experience at the heart of what we do, working as part of cross-functional teams to design and develop customer-centric propositions. Advocate for a customer centric approach in all initiatives.
- Use Human Centred Design tools to design and iterate world class digital first experiences that achieve the best mix of desirable, feasible and viable.
- Contribute to the design approach for an initiative. Be proficient in a range of design methodologies, plan design sprint activities, actively contribute to workshops, ideation and findings sessions.
- Source and interpret quantitative and qualitative data to form understanding of existing experience, develop a deep understanding of customer needs.
- Employ a range of research techniques for customer, employee and stakeholder research.
- Define experiences so they can be implemented across channels. Create high quality design artefacts so that customer problem, approach, insights and design elements are clearly understandable by business owners.

**Na tōu rourou - what will you bring?**:

- Experience in translating customer insights to digital-first design using Human Centered Design tools, ideally Service or Telco industries.
- Ability to work cross-functionally and to facilitate workshops across multiple teams.
- Ability to understand customer and business value drivers and make effective data driven decisions to achieve outcomes.
- Strong influencing skills and ability to manage stakeholders effectively.
- Ability to communicate, visualise, and present concepts and outputs effectively.

**Nā mātou te rourou - what you’ll get**:

- Vodafone is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work.
- A fully subsidised Southern Cross Regular Care policy, which usually cover 80% of health expenses up to the policy limit, to provide health insurance cover for you and your family.
- 4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum. You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary). You can change between these at any time.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use
- Discounts on Vodafone products, services and much more

At Vodafone, performance is not only about **what** we deliver within our role, but also **how **we deliver it**.** We are **Fanatical about customers**; we **Simplify & act now**; we **Own it**; and we **Front up with feedback**. Our behaviours are driven from the front by our people who live them every day.

Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

**Vodafone operates a Covid-19** **Protection** **Policy which requires that our employees be fully vaccinated against COVID-19 and register their valid ‘My Vaccine Pass’ with us. This information will be captured as part of the pre-employment process.**

**Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.**
- We stand to uplift, to support and to elevate others._

Auckland Location: Auckland