Senior Experience Designer

Job Description:

- dentsu Creative | Auckland | Permanent | Full time | R1096164_
- Be a force for good. Work with iconic brands and make a positive impact to society in Aotearoa
- Best the best you. Additional wellness benefits, volunteering days, and annual leave for employees who do the mahi
- Innovate to impact. Join an award-winning Creative team in our new renovated Auckland office

About us

dentsu Aotearoa is a uniquely kiwi business raised in New Zealand and born in Japan. We’re an award-winning, world-class agency that prides itself on creating experiences that impact society and challenge the way we think. We are more than an advertising agency. We are positioned at the forefront of innovation. We understand our purpose in society is to create meaningful impact through technology and data, and to craft human experiences through our dentsu Creative, dentsu Media and Merkle brands.

At dentsu Aotearoa we are approximately 250 strong across Auckland and Wellington. We are part of a global network of over 70,000 craft experts across 145 countries, with our global dentsu Group HQ in Tokyo, Japan. When you join us, you are becoming part of one team. One team with diverse talents and a shared ambition to innovate the way brands are built. One team that collaborates across disciplines and boundaries. One team that wants to innovate with a purpose.

What your role and typical day might look like

You will be responsible for playing a leading role in our experience offering by delivering and instilling human-centred thinking and design practices to uncover new ways of innovating, growing and evolving our client’s business. You will solve problems by understanding our client’s needs through research, data, concepting and usability testing.

You will be a trusted partner for clients as well as internal teams to build the quality of the relationship and product. You will ensure human centred design principles are woven into the agency's offering to help organisational growth.

Responsibilities could include
- Participate in design engagements with key clients, including designing and running workshops, presenting outputs and pitching in solutions.
- Work alongside the creative craft to ensure dentsu delivers world-class experiences, providing strategic guidance and design thinking to solve the right client problems and grow their businesses.
- Develop customer journey maps, user flows, wireframes, information architecture, user stories and prototypes based on user needs.
- Work with other Designers to bring the wireframes to life with beautiful design.
- Work alongside the delivery and client services teams to support the planning of client strategies and engagements to ensure efficient and effective approaches.
- Be an active contributor in the wider team to build design thinking skills and capabilities among the strategy, creative and experience design teams. Provide direction, training, inspiration, motivation, and advice to upskill and improve those around you.
- Work closely with Agency Heads to grow client relationships.
- Proactively identify opportunities to integrate with other crafts to deliver holistic approaches and solutions across dentsu's offerings.

A bit about you
- Experience working in a digital, web development or creative agency
- 2+ years’ experience as a designer across customer (CX) and user (UX/UI)
- Experience with design and prototyping tools such as Figma, Sketch, Adobe XD etc.
- Experience with research tools such as Hotjar, Full Story, Maze
- Experience with journey mapping tools such as Miro and Lucid charts
- Excellent communication and naturally inquisitive, utilising your skills to facilitate and investigate problems using human centered design principles.
- Delivery focused and solutions orientated, priding yourself on an ability to design solutions to a high standard across a range of different industry, clients and projects.
- Results orientated, collaborative and self-driven.
- Unparallelled client and stakeholder management experience, forming effective working relationships internally and externally.

Be a champion of meaningful progress

At dentsu Aotearoa we are proud of our diverse and inclusive culture. It enables our employees to bring the best version of themselves to work, which in turn fosters innovation, and generates better outcomes for our people, partners, and communities.

Next Steps
To join us at dentsu Aotearoa register your interest to our

dentsu careers page

- Please note, we are only able to consider applicants who possess (or are in process of obtaining) working rights for New Zealand._

Location:
Auckland

Brand:
Dentsu Creative

Time Type:
Full time

Contract Type:
Permanent