Service Manager

2 days ago

Napier, New Zealand TransDiesel Ltd Full time

TransDiesel is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings 40 years, today TransDiesel is regarded as a market leader for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products. TransDiesel has secured the distributorship of leading global brands including Volvo and Yanmar Construction Equipment, Shell Lubricants, Kohler Generators, Perkins Engines and Parts and Allison Transmissions. We are committed to creating a world class sales and service organisation which is underpinned by our customer promise of we’ve got your back.

Reporting to the Regional Operations Manager, you will lead, supervise and manage the day to day operations of the Napier Service function, including managing, motivating and organising the Service Team to ensure the delivery of timely and high quality technical and mechanical support to both internal and external customers. Daily interaction and connection with our valued customers is a significant part of this role. Ownership of this function within the branch and its delivery to customers is vital to the success of this position.

We are seeking an individual with a proven ability to lead a team of engaged and high performing team members in both Gisborne and Napier, to maximise the financial performance of a service business, together with a high degree of business acumen to ensure that high quality standards are maintained for both external and internal customers. Possessing a high level of motivation and resilience, you will take initiative and be proactive in your approach with customers. Building rapport and strong relationships with your customers and staff alike, you will pride yourself on being able to motivate others to meet set objectives and regularly exceed performance levels.

This role manages both our Gisborne and Napier locations, therefore travel between both sites on a regular basis is required.

There is a real opportunity to make this role your own and drive continued success with great support and infrastructure to guide you. A familiarity with our company products such as Volvo, Yanmar, Allison, Perkins and more would be a distinct advantage, as would experience working in a similar role in the Heavy Diesel industry - understanding the day-to-day challenges and processes of a workshop and service provider will be advantageous.

As Health and Safety is paramount in this industry you will be up to speed with practices and be able to demonstrate this in your work habits. This knowledge will help you to promote the company image in a professional manner as well as provide first class customer service.

Here at TransDiesel our values are really important to us - we are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work - we do what we say we will do and we treat each with respect.
If you want to join us on our mission to be NUMBER ONE and recognised as New Zealand’s best sales and service organisation then hit APPLY NOW and come join our team.

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