Account Manager

**About Objective**:
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

**Our role**:
Are you passionate about building strong customer relationships and driving business growth? We are looking for an **Account Manager** to join our team in **Wellington**, where you’ll play a key role in ensuring our customers achieve long-term success with our solutions.

As an Account Manager, you will be responsible for managing a portfolio of customers, nurturing relationships, and identifying new business opportunities. You’ll act as a trusted advisor, collaborating with internal teams to deliver excellence while proactively addressing challenges before they become issues.

This role reports to the Regional Services Director and does not have people management responsibilities.

**A day in your role**:

- ** Own and grow customer relationships** - Build trusted partnerships with key stakeholders, ensuring satisfaction and successful outcomes.
- ** Drive customer success** - Work closely with internal teams to deliver outstanding service and support.
- ** Manage escalations proactively** - Address concerns swiftly to maintain strong customer relationships.
- ** Lead service reviews** - Coordinate regular meetings with customers and internal teams to track progress and improvements.
- ** Identify and pursue growth opportunities** - Expand customer revenue by introducing relevant products and services.
- ** Manage commercial agreements** - Navigate contracts and negotiations with support from our legal team.
- ** Provide valuable insights** - Share customer feedback with Product teams to drive improvements.
- ** Forecast and track key metrics** - Maintain quarterly account plans and strategies to support business objectives.

**Your skills, experience and beyond**:

- ** Experience in SaaS solutions** - Strong understanding of software delivery, maintenance, and support services.
- ** Consultative approach** - Skilled in stakeholder management, with the ability to build lasting business relationships.
- ** Commercial and contractual knowledge** - Comfortable working through agreements with legal support.
- ** Excellent communication skills** - Able to listen, understand, and articulate complex challenges with clarity.
- ** Executive-level engagement** - Proven experience working with senior business leaders (GM, CEO, CIO, CFO, Dept. Heads, etc.).
- ** Strong organizational skills** - Ability to manage multiple priorities, track issues, and execute account strategies effectively.
- ** Team player** - Able to collaborate across diverse teams in different regions.

**Our benefits**:

- Hybrid work arrangements to support work-life balance.
- Access to EAP for confidential counselling.
- Extensive learning resources to develop your skills.
- Regular social events to promote team bonding.
- We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180.
- At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.
- To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.