Head of Quality Assurance

About us:
Opteon is reimagining the future of property solutions. As the leading valuation insights firm across New Zealand, Australia, and the US, we deliver trusted insights by combining human expertise with industry-leading tech.

But we’re more than that. At Opteon, _value_ means investing in our people, too. We do this through flexible work, mentoring, and leadership pathways, all backed by a safety-first culture and meaningful benefits.

Now in a new chapter of growth, we’re expanding globally, diversifying our offering, and staying grounded in what matters most: delivering value that makes a difference.

The Role:
The purpose of the role is to lead and oversee the quality assurance and control functions within the valuation process, ensuring all outputs meet regulatory standards, company policies, and industry best practises. This role is responsible for developing and refining valuation methodologies, validating models and data sources, and resolving discrepancies to uphold the integrity and accuracy of valuation outcomes. It plays a key part in mentoring valuation teams, driving continuous improvement, and implementing automated and streamlined processes to enhance operational efficiency.

The role also ensures compliance with relevant legislation, manages valuation-related risks, and maintains robust documentation and audit trails. Effective communication with stakeholders, including clients, auditors, and internal teams, is essential to support transparency and confidence in valuation practices.

Specifically, this role will:

- Ensure valuation processes meet company standards, regulatory requirements, and industry best practices
- Implement and manage procedures such as sampling and peer reviews to maintain valuation quality
- Review valuation models, assumptions, and data sources for reliability and validity
- Conduct reviews of valuation techniques and results to ensure consistency and completeness
- Provide guidance and training to valuation teams on quality standards and best practices
- Proactively identify and mitigate risks related to valuation inaccuracies or non-compliance
- Stay updated on changes in valuation standards, regulations and market conditions
- Maintain detailed records of valuation procedures, validations checks, and QA activities
- Drive innovation and improvement in valuation quality assurance practices
- Oversee the integrity and quality of valuation data and supporting systems
- Represent Opteon at OVG revaluation audits and external stakeholders meetings/functions

To secure this role you will need:

- Registered Valuer (NZIV)
- Degree in Business (Property) or equivalent qualifications
- Interest in mentoring and supporting a high performing, committed team
- Excellent attention to detail
- Ability to thrive as a team and independently
- Excellent written and verbal communication skills
- Strong commitment to customer service

What we offer:

- Opportunities for Growth: We offer many opportunities for training and personal development within your role and the company.
- We cover your PINZ membership.
- Paid Parental Leave: Take advantage of our paid parental leave to support you during important life moments.
- Work-Life Balance: Embrace flexible working arrangements that fit your lifestyle and needs.
- Comprehensive Onboarding & Training: Benefit from our inclusive company induction program and continuous professional development.
- Rewards & Recognition: Be celebrated for your hard work through our dynamic Reward & Recognition program.
- Support When You Need It: Access our Employee Assistance Program (EAP) for confidential support at any given time.

Want to see our other opportunities? Check out our Careers Page to view our available roles across a range of Valuation sectors

How to apply:
#LI-hybrid