Quality Assurance Analyst

You will ensure that the insurance sales teams conduct high-quality sales processes and customer interactions while following all relevant laws, regulations, and internal policies.

**About the role**

As a vital member of our team reporting to the Capability & Compliance Manager, you’ll ensure that our insurance sales process and customer interactions are not only top-notch in quality but also fully compliant with all relevant laws, regulations, and internal policies.

You will take on the responsibility of monitoring, evaluating, and elevating the performance of all insurance consultants and advisers, ensuring they not only meet but exceed company standards while delivering an exceptional customer experience.

Your impactful contributions guarantee our clients receive outstanding service, reinforcing our integrity and reputation.

**In this key role you’ll
- Assess and evaluate the quality of advice provided by Insurance Advisers
- Take a leading role in conducting risk assurance assessments in line with our Quality Assurance Framework,
- Identify potential risks and make recommendations for enhancing operational standards and compliance.
- Use and improve automation tools to carry out risk assurance reviews
- Design and implement assurance testing in areas where new and/or emerging risks are identifiedYour contributions will guarantee our clients receive outstanding service, reinforcing our integrity and reputation.

**To grow and be successful in this role, you will ideally bring the following**
- A comprehensive understanding of the advice process and a keen awareness of regulatory obligations.
- Strong industry relationships with an understanding of historical practices and motivations
- Technology savvy with the ability to obtain and analyse complex information.
- Growth mindset and a successful history of driving process improvements.
- Change management experience across multiple stakeholders.

Advantageous
- Adviser business/practice development/consultancy experienceNZ Level 5 Certification

We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you Your unique talents could be just what we need to make our team even stronger.

**Location**:
Wellington, Auckland or Christchurch

**Role Type**

Permanent, Full Time

**Benefits on offer when you join Chubb Life NZ**
- Bonus + Stock Purchase options
- Flexible working
- Group Life and Healthcare Insurance
- Additional annual leaveWellbeing subsidy and partner discounts

**Why you’ll love working for Chubb Life**

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. Our people-centred culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.

Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride.

**Your expertise and dedication will help us maintain the highest standards, creating a positive and trustworthy experience for our customers. Join us in making a significant impact
**Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.