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Shop Assistant

2 weeks ago

Auckland City, New Zealand Smile Retails (2014) Limited Full time

We are looking to hire a hard-working, customer-oriented (3) shop assistants to ensure the smooth running of in-store retail operations. The shop assistant’s responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, and processing customer refunds. You should also be able to identify customers' needs and recommend suitable shop items that best satisfy their needs.

To be successful as a shop assistant, you should be well-organized and able to learn pricing and labelling equipment. Ultimately, an outstanding shop assistant should demonstrate exceptional customer service skills at all times.

**Shop Assistant Responsibilities**:

- Receiving, processing, and organizing shipments and deliveries accordingly.
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
- Assisting customers in locating desired shop items.
- Informing customers of shop promotions to encourage purchases.
- Performing regular price audits to identify and correct price discrepancies.
- Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
- Addressing and resolving customer’s complaints in a professional manner.
- Processing customer payments using the shop's Point of Sale (POS) system.
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

**Shop Assistant Requirements**:

- The ability to stand for extended periods.
- The ability to use labelling and pricing equipment as well as Point of Sale (POS) software.
- The ability to work in a fast-paced environment.
- Strong organizational skills.
- Exceptional customer service skills.
- Detail-oriented

**Working hours 32-40/week**

**Job Types**: Full-time, Permanent

**Salary**: $26.00 - $28.00 per hour

**Benefits**:

- Visa sponsorship

Schedule:

- Flexible hours
- Weekend availability

Ability to commute/relocate:

- Auckland City, Auckland: Reliably commute or planning to relocate before starting work (required)