Senior Services Representative

4 days ago

Dunedin, New Zealand University of Otago Full time

Senior Services Representative - IT
- 2200563

**ASKOTAGO**
**SHARED SERVICES DIVISION**

**_About us/Mō mātou_**

AskOtago is the first port of call for IT Support and troubleshooting for University staff and students, with the AskOtago IT Team acting as the point of focus for all IT support enquiries.

You will play a key part in this team, working to assist with a wide range of technology queries and questions, working with other technical teams to triage and resolve more technical problems as required.

We are looking for people with an interest or passion in the area of Information Technology to join our IT support team for the wider University. This is a role with the potential to provide you with some amazing experience, working on one of New Zealand’s top ten largest network sites.

**_The role/Te mahi_**

As a Senior Service Representative within AskOtago, you will be responsible for:

- helping to troubleshoot issues with Cisco phones or networking equipment.
- assisting staff and students with issues across both PC and Mac platforms.
- administration and support using Active Directory, Assyst, Blackboard, and Office 365.
- creating a positive relationship in all customer interactions.
- serving as an escalation point and source of guidance for the Service Representatives.

This is an exciting IT role for people that want to gain experience working in a large and complex enterprise environment, supporting 20,000+ users.

**_Skills and experience/Kā pūkeka me kā wheako_**

Ideally, you will have:

- previous customer service experience.
- a strong sense of pride and passion.
- good written and verbal communication skills.
- a desire to learn more and grow your IT skills and career.

**_Recruitment process_**

**_Further details/Pūroko_**

Multiple permanent full & part-time positions exist within this team.

Customer service is integral to AskOtago; it is therefore important we are available to answer queries 7 days a week. Staff work on a rostered basis. Hours of the full-time roster will be discussed at interview stage.

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the details below.

**_Application/Tono_

  • Senior Services Representative

    1 week ago

    Dunedin, New Zealand University of Otago Full time

    Senior Services Representative - IT (AskOtago) 2201909 **ASKOTAGO IT SUPPORT** - Support staff and students as their first point of contact for IT related issues. - Challenge yourself to solve diverse IT problems. - Enjoy flexible work with an organisation that cares. **_About Us/Mō mātou_** If you’re looking for a fun and dynamic IT role to start...

  • Customer Service Representative

    4 days ago

    Dunedin, New Zealand Carters Full time

    Work with us and not for us. CARTERS will make you look forward to Mondays again with this new opportunity Considering a role renovation? We've got the building plans and delivery schedule so pack your bag! **LET'S FRAME THIS FOR YOU**: CARTERS Dunedin are growing and are seeking more than one motivated team player to join their dynamic team, known for its...

  • Pt Customer Services Representative

    6 days ago

    Dunedin, New Zealand Shred-X Full time

    **Customer Services Representative** **Part Time** **Dunedin** As part of the Freightways Group of companies, Post Haste is one of the leading courier service providers in NZ. Our core values are all around customer responsiveness, accessibility, accountability, and transparency, ensuring we work openly and honestly with our customers, to create long...

  • Travel Customer Service Representative

    3 days ago

    Dunedin, New Zealand Prestige Travel Agency by Mich Full time

    About the Role Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality...

  • Customer Service Representative

    1 week ago

    Dunedin, New Zealand Contact Energy Full time

    Company Description **Watch our video on how you can put your #HumanEnergy where it matters!** **Ko wai mātou | About us** Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou...

  • Processing Representative

    6 days ago

    Dunedin, Otago, New Zealand Canon Business Services ANZ Full time

    Central client location in the CBDPermanent, Full-time position40 hours per week, Monday to FridayAbout the Role | Mō te TūrangaBased at our client's premises, we're looking for detail-driven process champions who thrive in a fast-paced environment and enjoy working as part of a supportive team.Key Responsibilities include:Ensure accuracy under pressure...

  • Customer Service Representative

    7 days ago

    Dunedin Central, New Zealand Bapcor Automotive NZ Full time

    If you've got great customer service skills and a passion for car parts, we've got the job for you We're on the lookout for a customer service superstar to join our BNT Dunedin branch – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. What the role involves: Serving trade...

  • Customer Service Representative

    4 days ago

    Dunedin, New Zealand MTF Finance Full time

    - Apply Job description Just some of the things you’re responsible for: - Identify originator and customer needs through effective listening skills and achieve customer satisfaction - Build and sustainable trusted relationships and with customers, originators, and shareholders - Work within our systems to accurately details customer interactions - Work...

  • Senior Administrator, Student Administration

    4 days ago

    Dunedin, New Zealand University of Otago Full time

    Senior Administrator, Student Administration 2300503 **ACADEMIC DIVISION TE WĀHAKA MATUA MĀTAURAKA** **STUDENT EXPERIENCE** **_About the role/Te mahi_** If you are interested in finding more than just a new job, your new challenge starts here. You could join the team responsible for supporting University of Otago students who represent the future of...

  • senior project manager

    11 hours ago

    Dunedin, Otago, New Zealand Delta Utility Services Ltd. Full time

    Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green. With an increase in the...