Technology Experience Partner

2 weeks ago

Hamilton, New Zealand Bupa Full time

**Have you ever wanted a career with purpose?**
Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.

**Where you’ll make an impact**
We are looking for an experienced and proactive Technology Experience Partner to proactively support to our **Waikato and Bay of Plenty** care homes and retirement villages. Reporting to the Technology Experience Manager, you’ll use your strong relationship management skills to help develop strong stakeholder relationships within Bupa’s care homes and retirement villages, as well as our property team and third-party vendors. You will ensure Bupa technology users always have a point of contact and that the Bupa technology environment is maintained to specified standards and policies.

This is a dynamic, mobile role that supports multiple sites which requires site visits to provide a proactive service.

**Key Responsibilities Include**:

- Provide regional ownership of core technology services including CCTV and nurse call systems
- Act as the primary point of contact for onsite technology users, ensuring they have access to technology support
- Manage and resolve incidents, problems and service requests, coordinating with third-party vendors as needed
- Build and maintain relationships with regional sites and external vendors to ensure seamless technology operations
- Maintain and update technical documentation for all sites, ensuring compliance with standards and policies
- Security advocacy

**About You**
- Proven experience in IT Support Services, ideally in a healthcare or similar environment, via phone and onsite.
- Experience with user account management
- ITIL, to at least foundation level and Microsoft Technical Qualification Desirable
- Computer building and troubleshooting skills at hardware and software level
- Excellent communication and interpersonal skills for relationship management
- Strong customer service orientation
- Valid full New Zealand driver’s license and willingness to travel as required

**Extra Reasons to Belong**
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Professional Development - in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.

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