Customer Success Team Lead

1 week ago

Auckland City, New Zealand simPRO Group Ltd Full time

First Things First - What We Can Offer You
- Flexible 4-day work week, paid for 5 days (yes)
- Hybrid working arrangements
- Groundbreaking parental leave program
- Second-to-none product training provided
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development

The Job

An exciting opportunity to join our team has become available We are looking for a proactive, passionate and suitably experienced Customer Success team leadership STAR, ideally with a software background or aptitude.

With your superb guidance and direction, you will assist the Customer Success Team to build and maintain excellent relationships with customers, act as the main point of contact for accounts, navigate customers throughout the simPRO journey, identify inefficiencies and provide solutions.

Package includes a competitive salary.

This is an Auckland-based role. To be considered, you must be eligible to work legally in New Zealand on a full-time basis.

What You’ll Do- Ensure a strong focus is maintained on the successful retention of our customer base- Coordinate the delivery of services following implementation, to ensure the full utilisation of the product and provide a path for adoption of the full suite of simPRO products- Establish and maintain excellent rapport and relationships with customers and other stakeholders- Provide direction, clear instructions, guidance and support to our Customer Success Team- People management of the team, including carrying out both individual and team meetings, along with monitoring and supporting daily performance and managing more formal reviews- Track the progress of team workloads & deadlines, adjusting and re-assigning when required- Constantly monitor and present reports defining utilisation, together with problems and solutions of the system, ultimately ensuring a successful customer journey- Monitor, assist and participate in continuous improvement of our performance, practices, systems, processes and training programs.

What You’ll Bring- At least 1-2 years of experience as a Team Leader in a similar role- Ability to inspire productive, engaged and positive team members- Amazing customer service and troubleshooting/problem solving abilities- Excellent time management skills, with the ability to handle multiple priorities and changing schedules- Self-motivation, with an ability to demonstrate resourcefulness and initiative- Fantastic attention to detail, particularly in relation to documentation and processes- Strong communication, negotiation and relationship-building skills- Prior experience with the suite of simPRO products would be beneficial but not essential.

Core values required of all simPRO employees:
While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and simPRO compatibility. Our culture and core values are very important to us:
We Are One Team

We Own It

We Innovate

We Care

We Have Fun

simPRO is an equal opportunity employer, with a best-of-class on boarding program and a very supportive team environment. Visit

to learn more about us and our values.

  • Customer Success Team Lead

    4 days ago

    Auckland, Auckland, New Zealand ecoPortal Full time

    Our purposeecoPortal health and safety engagement software helps organisations amplify workplace safety. We give leaders the data they need to create awe-inspiring safety cultures that ignite their team's potential.Engaged teams are the beating heart of industry-leading, odds-defying workplaces, and we're committed to helping clients achieve that.Our mission...

  • Customer Success Specialist/Team Lead

    2 days ago

    Auckland, Auckland, New Zealand OneReg Full time

    Role overviewWe're hiring a Customer Success Specialist / Team Lead to support our growing global customer base.This is a hybrid role combining hands-on customer success with leading our Implementation and Customer Success team.You'll ensure customers are onboarded smoothly, supported effectively, and getting maximum value from OneReg - while also coaching...

  • Customer Success Lead

    12 hours ago

    Auckland CBD, New Zealand Hendrix Health Full time

    Creating a better, healthier future for Aotearoa.Hendrix Health is a New Zealand–based AI transformation specialist dedicated to empowering our health workforce. We help clinicians safely integrate AI tools like Heidi Health, an AI-powered medical scribe, into their clinical workflow to reduce administrative burden and enhance patient care.We believe in...

  • Customer Success Specialist

    6 days ago

    Auckland City, New Zealand Linewize Full time

    Company Description **Want to deliver tech with purpose, with people who care?** **Join us and deliver cutting-edge software solutions that help keep children safe online.** **Who we are?** We are a technology company that exists to protect and support every child's digital journey. Leveraging our industry leading technology, we are currently protecting...

  • Customer Success Manager

    1 week ago

    Auckland City, New Zealand Thematic Full time

    Thematic is a venture-backed software company that helps the world's most recognized companies (Google, LinkedIn, Atlassian, DoorDash and many more!) turn free-text customer feedback into insights using AI and Natural Language Processing. Whether analyzing millions of survey responses, social reviews or chat logs, companies use us to determine the issues...

  • Technical Customer Success Manager

    2 weeks ago

    Auckland City, New Zealand Waste Management Full time

    **Company Description** Ready to Lead a High-Performing Team and Shape Exceptional Customer Experiences?** Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering seamless customer experiences, driving operational excellence, and fostering a team that delivers nothing short of success? At WM New Zealand Ltd,...

  • Customer Success Manager

    2 weeks ago

    Auckland City, New Zealand Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by**: Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager to join our Mid-Market team in Auckland. You will be our customer champion, solving our customer's issues while educating them on hospitality best practice...

  • Customer Success Manager

    2 weeks ago

    Auckland City, New Zealand Cin7 Full time

    Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the...

  • Customer Success Specialist

    4 days ago

    Auckland City, New Zealand Corpay Full time

    Your role What you'll be doing What We Need Corpay is currently looking to hire a Customer Success Specialist within our ANZ Operations division. This position falls under our Customer Experience (CX) line of business and is based in our Ellerslie office. As a Customer Success Specialist, your main objective will be to provide our early-life customers...

  • Customer Success Account Manager

    1 week ago

    Auckland City, New Zealand Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...