Customer Success Team Lead

Our purpose

ecoPortal health and safety engagement software helps organisations amplify workplace safety. We give leaders the data they need to create awe-inspiring safety cultures that ignite their team's potential.

Engaged teams are the beating heart of industry-leading, odds-defying workplaces, and we're committed to helping clients achieve that.

Our mission is simple: create engaged cultures and healthier environments for all.

Who are we?

We're a true New Zealand tech success story, built from the ground up, with a vision of transforming the health and safety industry as we know it.

We're anchored by our commitment to championing people. That commitment begins from within—with our very own team.

Our team culture is an organic creation built by our people, for our people. Differences are celebrated here, and we firmly believe that our diverse lived experiences work together to make us stronger as a whole.

You can see more about our story here

We create intuitive health and safety software that people want to use, giving businesses the visibility and data they need to prevent risks and build stronger, safer workplaces and safety cultures.

Safety isn't just a department, it's a culture that involves everyone, from frontline workers to the boardroom. ecoPortal makes safety simple, visible, and shared, with an intuitive interface that people actually want to use.

We help create stronger engagement, fewer incidents, and measurable improvements that drive both culture and performance.

An exciting opportunity has arisen for a Customer Success Team Lead to join our talented team.

Purpose of Role

Key Responsibilities

In this role, you will:

• Manage your own portfolio of customers, acting as a trusted advisor and ensuring measurable success outcomes.
• Build and maintain strong customer relationships through QBRs, onsite visits, and virtual engagements.
• Lead, coach, and develop a team of Customer Success Managers; providing regular feedback, guidance, and career support.
• Be the first point of escalation for the team, helping navigate complex customer conversations and renewals.
• Collaborate with the Chief Customer Officer to refine processes, playbooks, and success metrics.
• Represent the "voice of the customer" internally, influencing product roadmap and service enhancements.
• Contribute to scaling the Customer Success function and ensuring ecoPortal continues to deliver outstanding value.

We're looking for someone who
…

• Has a proven track record in Customer Success, Account Management, or SaaS client-facing roles.
• Is a natural leader who enjoys coaching and empowering others.
• Balances customer relationship management with operational and people leadership skills.
• Is analytical and data-driven, with the ability to turn insights into actionable improvements.
• Thrives in a collaborative environment and works seamlessly with cross-functional teams.
• Communicates with clarity and influence at all levels, from end users to executives.
• Is resilient, adaptable, and excited to contribute to the growth of a high-performing team.

Perks & Benefits:

We hope that you're excited by the possibilities that come with working at ecoPortal In addition to our welcoming and diverse culture, we also offer these fun perks and benefits:

37-hour working week & flexible working: We prioritize work-life balance by offering a 37-hour workweek and flexible working arrangements.

Hybrid working: Enjoy the convenience of working from home two days a week, allowing you to maintain a healthy balance between work and home life.

Health insurance: that's right, we offer health insurance for all of our team members. Plus 25% discount to include cover for children and partners.

Phone plan: We pay for your monthly plan, texts, calls and unlimited data.

Wellbeing: Access to mental health sessions through Southern Cross

' Growth mindset': a budget for learning and development courses.

Vacation: 5 weeks annual leave + birthday leave.

Parental leave: an extra week of paid parental leave following a child's birth or adoption.

Community: a paid volunteer day to engage in volunteer work and community service.

Coffee machine, nutribullet for smoothies, weekly fruit, breakfast items and Karma Cola beverages available for all ecoPortalers to enjoy.

We have fun: quarterly massages, team lunches, monthly social drinks, a retreat space to relax and unwind, inhouse events and activities including a pool table competition.

What now?

Ready to
introduce yourself? Don't be shy We want to hear from you. Please upload your resume, cover letter, and any other information, documents and links that will help you stand out.