Infrastructure Rapid Response Coordinator

1 day ago

Auckland City, New Zealand Auckland Transport Full time

AT is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

**Te Whiwhinga mahi - The Opportunity - Infrastructure Rapid Response Coordinator**

The role acts as a central coordinator for the wider Infrastructure Specifications team and provides a critical support function to the Minor Projects Specifications Manager in terms of team administration.

This role is primarily responsible for the preparation and coordination of customer and stakeholder responses and internal project consultation feedback from the Public Transport Services Planning & Development Group on all aspects of public transport infrastructure at Auckland Transport.

**Key tasks will include**:

- Responding to customer cases that are received and actioned before their deadline with relevant information from the Subject Matter Expert. Communicating case progress summary to front line Customer Response teams.
- Prepare Bus Stop patronage data and bus frequency reports to provide Infrastructure Operations Lead - Bus to assess case for investment requested through customer channels.
- Coordinate team input to weekly reporting cycles, ensure input is obtained in a timely manner and standardise formatting and styles for onward review by Minor Projects Specifications Manager.
- Call/message relevant team members to ensure that they remember pending deadlines for their responses on internal consultations and customer cases.
- Provide project support to Minor Projects Specifications Manager to allow efficient review of project design drawings and onward transmission of Public Transport Services Planning & Development Group views.
- Supporting PTAG (Public Transport Accessibility Group) with administrative duties

**Nā tāu rourou | What will you bring?**
- Relevant Tertiary Qualification in a administration OR professional experience to demonstrate competence in the same field.
- Preferred project and programme management qualification
- GIS /Information management technical skills
- Excellent excel skills
- Minimum 2 years' experience in an administrative or coordination role.

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

In addition, we also offer:

- 25% discount on public transport services across Auckland
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.

LI-LM1

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