Customer Response Coordinator

1 day ago

Auckland City, New Zealand Auckland Council Full time

**Permanent hybrid position supporting the Waste Solutions team**:

- **Work across the end to end customer service cycle for waste management and minimisation contracts.**:

- **Flexible and supportive team environment that encourages work/life harmony**

**He angitūtanga: The opportunity**

Auckland Council’s Customer Enhancement team within Waste Solutions has an opportunity for a** Customer Response Coordinator** to join the team within a **permanent full-time basis.**

This role will focus on providing responsive, end-to-end customer-friendly service, supporting all waste management and minimisation contracts. This includes handling and managing regional waste assets (bins), processing related transactions, overseeing bin asset management, and managing inorganic collection bookings.

You could expect to work on:

- Provide end-to-end management of bin-related service requests, including auditing, data entry, reporting, invoicing, and ongoing analysis.
- Handle a range of customer enquiries and escalations (LGOIMAs, Mayoral complaints, general queries) on behalf of Waste Solutions.
- Manage debt collection lists and resolve financial disputes related to regional waste charges.
- Ensure timely, accurate processing of all bin service tasks and maintain clear communication with customers.
- Deliver specialist case management for escalated Inorganic Collection bookings, including monitoring, property coordination, reporting, and administration.

**Please view the position description**here**

**He kōrero mōu: About you**

This role requires **2 - 3 years’ worth of experience** in a customer service-focused position, ideally within private industry or the local government sector. You will have a background in similar roles within large, complex, and potentially politically sensitive organisations.

We will be looking for specific experience with the key role requirements:

- Diploma is preferred in environmental science or business administration, or equivalent gained through operational experience in commercial and/or local government waste management operations
- Valid clean full NZ driver’s licence
- A successful track record of working in a challenging environment with competing priorities.
- Experience of developing collaborative relationships with stakeholders and/or contractors.
- Sound understanding of the Waste Minimisation Act 2008, Solid Waste bylaws and other relevant legislation.

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city. We offer a range of employee benefits and proudly support flexible working options where possible.

**View a snapshot of some of our employee benefits**HERE**.**

**Help us make a difference to Tāmaki Makaurau.**

**Applications close: Tuesday 13th May 23:59 NZST**
- Our employer Kiwisaver contribution is additional to base salary offered._

workingforauckland #customerservice #wastesolutons #coordinator

  • Infrastructure Rapid Response Coordinator

    1 day ago

    Auckland City, New Zealand Auckland Transport Full time

    AT is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to...

  • Customer Support Coordinator

    7 days ago

    Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Support Coordinator**: Auckland, NZ Permanent **This is a permanent full time role (40 hours per week) based at our Quay Street office.** **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great...

  • Clinical Coordinator

    3 days ago

    Auckland City, New Zealand New Zealand Government Full time

    Clinical Coordinator - Urgent Response Service Adult Community Mental Health - Full time permanant position (1.0 FTE, 40 hours per week) - Key role in the Community Acute Service Appropriate Te Toka Tumai or Directorate signed off whakatauki English Translation Ko wai mātou | Our Organisation We are Te Whatu Ora Te Toka Tumai Auckland. We provide health...

  • Customer Advocacy Coordinator

    2 weeks ago

    Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    Working with the AA | Me mahi tahi tatou ki AA For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services...

  • Threat & Incident Response Coordinator

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Whether straight from secondary school, university or seeking a career shift, join our team as...

  • Customer Coordinator

    2 weeks ago

    Auckland City, New Zealand Vector NZ Full time

    Customer Coordinator (Accounts) Full-time Engagement type: Permanent - Employee Department: Customer Excellence **Do yourself a power of good** Want to work somewhere where you are doing good for the world, your community and yourself at the same time? If you think you’ll thrive working in a sector undergoing significant transformation, working on...

  • Clinical Coordinator

    3 days ago

    Auckland City, New Zealand Auckland District Health Board Full time

    **Adult Community Mental Health** - Full time permanant position (1.0 FTE, 40 hours per week) - Key role in the Community Acute Service Appropriate Te Toka Tumai or Directorate signed off whakatauki - English Translation_ **Ko wai mātou | Our Organisation** We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than...

  • Customer Service Coordinator

    3 days ago

    Auckland City, New Zealand Tomra Full time

    Company Description **About us**: TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions, transforming global food production, to maximize food safety and minimize food loss, by making sure Every Resource Counts. Today, TOMRA is leading the resource revolution to transform how the planet’s resources are...

  • Customer Complaints Coordinator

    7 days ago

    Auckland City, New Zealand Downer Group Full time

    We currently have an opportunity for a Customer Complaints Coordinator **.**Join our team and play a key role in ensuring that all complaints are created, issued and resolved in the KPI time frame for Responsive and planned works for both contracts in Auckland. Reporting to Senior Co-ordinator and Sr Trades Resource Manager, you'll help deliver high-quality...

  • Response & Quality Coordinator Registered Nurse

    7 days ago

    Auckland City, New Zealand Presbyterian Support Northern Full time

    Full-time position, Monday to Friday (no shift work) - Full time, permanent role based in Auckland - A flexible, independent and interesting new role We believe everyone should be able to live a fully independent life and be an active part of their community. Here at Enliven, we help older people and those with disabilities or recovering from injuries to be...