Ms Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:
**Working at NTT**

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.The MS Engineer s responsible for managing tickets of low to high complexity.**Key Roles and Responsibilities**:

- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational as per design.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analysing, assigning and escalating support calls.
- Investigate third line support calls and identify the root cause of incidents and problems.
- Report, manage and escalate issues to 3rd party vendors if necessary.
- Conduct monthly reviews of incidents and service requests, analyse and recommend improvement plans.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimisation including opportunities for automation of work

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to accurately plan for activities and projects in advance.
- Ability to work well in a pressurised environment maintaining an optimistic attitude.
- A willingness to work longer hours when necessary.
- Ability to adapt to change
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
- Relevant diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- CCNA certified
- CCNP certified or relevant other certification at this lev
- 5+ years working experience in a similar role.
- Working knowledge of ITIL processes
- Experience working with vendors and 3rd parties

**Advantageous Certifications**:

- SDWAN (Cisco, Fortinet, HP)
- Cisco CCIE-R/S
- Cisco CCNP / CCIE Data Centre
- Cisco CCNP / CCIE Security
- Cisco CCNP / CCIE Wireless
- Check Point Certified Security Administrator (CCSA)
- Check Point Certified Security Expert (CCSE)
- ITIL certification- Additional Job Description- Additional Job DescriptionStandard career level descriptor for job level:

- Have wide-ranging experience
- Uses professional concepts and company objectives to solve complex issues in creative ways
- Networks with others outside own area of expertise
- Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
- May coordinate others’ activities
- Typically requires significant related experience with a Bachelor’s or equivalent degree

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in o