Service Desk Analyst

4 days ago

Mount Victoria, New Zealand Chapman Tripp Full time

Chapman Tripp is New Zealand's leading law firm. We work on projects that are helping to define New Zealand's future, and as part of our team, you'll be in the thick of the action.

We are looking for a Service Desk Support Analyst to join our national Service Desk team, based in our fantastic new Wellington office space.

**The Role**:
This is a technical role that will require that you identify, troubleshoot & resolve technical issues and services requests for our users as quickly and as efficiently as possible within the SLA.

You will also assist with the provisioning of laptop computers, user accounts, and other equipment when on-boarding new users or refreshing devices such as monitors, phones, laptops across various systems.

**Key Responsibilities include**:

- Take part in the on-call out of hours roster (every 4 weeks)
- Diagnose and resolve technical issues relating to hardware or software issues that have been assigned to the service desk
- Provision laptops and related hardware
- Log all service desk interactions and document issue resolution using our ITSM system
- Maintain accurate asset inventory when assigning equipment or software

**Prior Experience and Skills Required**:

- 2+ years of relevant service desk experience
- Education, Certificates, in an ITIL or equivalent experience
- Excellent verbal and written communication skills
- Patience and a calm, capable manner
- Excellent knowledge and in-depth understanding of
- MS Windows 10 Operating system
- MS Office 2016 suite
- MS Outlook 2016
- Active Directory Users and Computers
- LAN concepts
- VPN Concepts
- TCPIP Networking essentials
- Desktop Security

**Working at Chapman Tripp**:

- You will enjoy a friendly, supportive and welcoming team and work environment, with lots of learning opportunities
- Working with the latest leading-edge technologies
- Mobile phone and broadband subsidy
- Annual well-being allowance and free healthcare

Our firm is full of people who enjoy a challenge, collaboration and are prepared to have a lot of fun along the way. We are committed to providing a workplace environment where all our people can thrive and enjoy coming to work each day.

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