Transcription Coordinator

1 week ago

Christchurch, New Zealand Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:

- Job Summary

The primary duty of the Transcription Coordinator (TC) is to ensure transcript is accurately typed, finalised, and delivered to clients in accordance with the production schedule and style guides. The TCs works as part of the Admin team, working closely in conjunction with the Transcription Manager and Operations Manager to set up and allocate jobs to transcribers (typists). The TC also checks transcripts, combines transcript parts together to form one seamless transcript and sends the transcripts back to clients. Some transcription may be required as part of this role and the TC may be involved in projects pertaining to transcription.

Essential Job Responsibilities
- Assist with setting up jobs to go to the transcriber team.
- Assist with transcriber allocations of jobs
- Merge, produce, finalise and deliver transcripts in accordance with client and business quality KPIs
- Assist the Transcription Manager in the creation of glossaries and style guides for our clients
- Provide transcribers with relevant job information
- Deliver transcripts to clients via a variety of methods
- Audio check indistinct and inaudible notations in transcripts
- Audio check transcripts created from poor audio or audio with poor speakers
- Ad-hoc transcription as required
- Assist the Transcription Manager with Quality related projects
- Participate in projects on an ad-hoc basis
- Conduct quality assessments for transcribers as directed by the Operations Manager and Transcription Manager
- Participate in transcriber training as necessary
- Assist Transcription Manager with any duties necessary
- Assist the team by providing cover in absence of Transcription Manager
- Ensure communications are clear, concise, and in line with business requirements
- Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures

Qualifications & Characteristics
- Collaborative team member
- Strong communicator
- Attention to detail
- Customer focused
- Strong English skills, both written and verbal
- High school graduate
- Six months to one year basic office administration

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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