Grievance Coordinator

Te Tari o te Tumu Tuarua Akoranga | Office of the DVC Academic

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Part-time hours per week)
• Permanent position
• Generous annual leave provisions and professional development opportunities

Kia hiwa rā, kia hiwa rā

He hiahia, he pūkenga nōu ki te mahi a te Grievance Coordinator? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do

As the Grievance Coordinator, you will provide expert advice and administrative support for academic grievances, appeals, complaints, and misconduct matters. You'll guide students and staff through processes for resolving concerns, ensuring fairness, consistency, and timeliness. Working closely with Proctors, the Chair of the Misconduct Committee, and academic governance staff, you'll manage case documentation, coordinate hearings, and contribute to the development of policies and procedures that uphold academic integrity and student wellbeing.

Mōu | Who You Are

You will have a minimum of three years' relevant experience in the tertiary education or related sector and demonstrate the ability to manage complex cases with fairness, empathy, and sound judgement.

You will also bring:

• Strong understanding of university structures, academic regulations, and policy frameworks.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.
• Strong problem-solving and analytical abilities, particularly in the interpretation and application of policy.
• Proven organisational and administrative skills, with high attention to detail and accuracy.
• The ability to manage multiple priorities and maintain confidentiality.
• A collaborative and professional approach with excellent interpersonal skills.
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

Mahi Ngātahi | Who You Will Work With

The Deputy Vice-Chancellor (Academic)'s Office supports and provides overarching vision and leadership in the core academic mission of the University. As a team, we work collaboratively and are skilled in creative thinking. The Academic Quality team oversees academic regulations, policy, programme approvals, academic processes, quality assurance, and the Erskine Programme. The Records team oversees the academic requirements of graduation, the ordering of transcripts and letters and all aspects of the special considerations process. For more information about our teams, please visit us here.

Ngā Painga o UC | Why UC

Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

We offer a range of fantastic benefits including flexible work practices, study opportunities and generous superannuation and leave provisions. For more information, please visit us: .

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit

The closing date for this position is: 19 October 2025 (midnight, NZ time)

Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

Reference #

29456

Posted on

13 Oct 2025

Closes on

19 Oct :55

Location(s)

Christchurch

Expertise

Administration, Legal, Student Services

Job level(s)

Experienced

Work type(s)

Continuing (Permanent) part-time