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Support Service Coordinator

2 weeks ago

Blockhouse Bay, New Zealand Bupa Full time

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to Care. The Bupa Sunset Care Home, conveniently located in Blockhouse Bay, is searching for a Support Services Coordinator to join the team to ensure the smooth and efficient running of the hospitality services within the Care Home.

**About the Role**

Working on a permanent, full-time basis, Monday to Friday, you will be responsible for coordinating all household services within the Sunset Care Home, including kitchen, cleaning, laundry, and maintenance services. The focus will be on delivering high-quality support services to the Care Home, so our residents feel comfortable and at home.

**Key Tasks and Responsibilities**
- In this role, you will work closely with the Business Coordinator, Village Coordinator, and other heads of department to contribute the smooth and efficient running of the Care Home and Village.
- Focus on first impression impressions and the impact of support service on occupancy targets and resident experience
- Improve the quality of support services through a focus on the customer experience
- Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports
- Managing the Kitchen, Household, Laundry, Maintenance and Gardening employees
- Rostering and leave management of the support services team
- Ensure the effective completion of Bupa internal audit programme relating to areas of responsibility and external audits including Ministry of Health Surveillance and certification audits.

The Sunset Care Home is conveniently located in Blockhouse Bay, only a 20-minute drive from the CBD and close to public transport (the bus stop is on the doorstep) The Sunset Care Home has free, covered, secure parking, a great work environment and a supportive leadership team. This a great opportunity to avoid the hustle and bustle of the city, but still be near the CBD, west coast beaches, and other amenities.

**About you**
- You will have previous experience managing, leading, and coaching teams of hospitality staff
- The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
- Be able to demonstrate excellent written and verbal communication skills
- Strong planning, organizational, prioritization and problem-solving skills
- Ability to be flexible and adaptable, work under pressure and multitask
- An understanding of quality assurance and quality improvement activities

**Reasons to belong**
- Parental leave - in addition to the standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- 2 days cultural leave and 10 days Covid leave.
- Professional Development - in-house and external training and development.
- Scholarship Programme, and Management Essentials Leadership Programme.
- An accredited employer with Immigration NZ that values its diverse employees.
- Access to EAP counselling services, Wellbeing Program, and discounted products and services.
- Free covered and secure parking at Sunset Retirement Village
- Fruit, snacks, tea, and coffee

**About Bupa**

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose - helping people live longer, healthier, happier lives and making a better world.