Customer Technical Analyst Kaitātari Hangarau Kiritaki

1 week ago

Wellington City, New Zealand New Zealand Parliament Full time

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**Job no**: RGCYG

**Category**: Information Management
- 6-month fixed-term IT role at the heart of Parliament
- Supportive, social team with great mentoring and training
- Helpdesk role where no two days are the same

**Te tĪma | The team**:
If there is one thing that we pride ourselves on above all else, it is our people, who are literally world-class. To support these wonderful people who lead and shape New Zealand's democracy, is the Parliamentary Service. As a core function of this support is the IST team comprised of many different business units and experienced people.

**Mō te tūnga | About the role**:
Due to secondments in the team, we are looking to fill a fixed term position until December 2025. Our Customer Technical Analysts or IT Service Desk Analysts are our first line of support.
- Ticket and queue management.
- Take ownership of incidents, implementing temporary or permanent fixes and escalating to other support teams as needed.
- High level of customer service skills, written and verbal communication.
- Face to face support at the drop in desk at Parliament.
- Maintain high customer service standards by collaborating effectively across Parliamentary Service and fostering a customer-focused team culture.
- Documentation and maintenance of processes and knowledge bases.

**Tō kete | What you will bring to the role**:

- Technical expertise: Demonstratable experience in similar IT support focused role, with strong focus in first level support, troubleshooting, triaging tickets and first call resolutions.
- System Knowledge: Windows operating system (10/11), Microsoft365, InTune, Active Directory, iOS and Android, previous experience working with ServiceNow highly advantageous.
- Interpersonal Skills: The ability to work autonomously, and thrive in a busy, fast-paced environment. Excellent communication skills both verbally and written with an emphasis on customer friendly vocabulary.
- Adaptability & Learning: Able to manage and prioritise multiple tasks and operate calmly under pressure. Ability to pick up new processes and technologies on the go.

**_ Please note: _**_To be considered for this position you must be a New Zealand Citizen or Permanent Resident and able to obtain and maintain a NZ Government National Security clearance at CONFIDENTIAL level._

**Why work for Parliamentary Service?**

We offer a range of benefits including 5 weeks annual leave, access to an on-site gym and pool, learning and development opportunities and flexible working arrangements. Our ever-changing environment allows us to be part of the action at Parliament including attending question time, select committees and other key events. We offer a thorough induction, on-going development, and excellent working conditions.

The appointing salary range for this role is $72,374 to $79,907 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).

**Me pēhea te tuku tono | How to apply**
- Closes in 14 days - 27 Jun 2025
- Published on 13 Jun 2025, 1:20 AM

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