Customer Analyst

Customer Analyst / Kaitātari Kiritaki

Full-time

**Company Description**

We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go about achieving this by setting clear goals and expectations and embracing diversity of thought.
At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. We're creating and continually developing products and digital channels our customers will love and that make their lives easier.

Here at Z we love data We use trusted data sources to guide decisions enabling us to solve what matters for a moving world. Joining our largest Business Unit, Customer, as a Customer Analyst / Kaitātari Kiritaki will see you contribute across a broad range of topics and make a real impact to our retail and business customers, pricing decisions, marketing campaigns and more.
We have two vacancies in the team, one permanent and one 12-month parental leave cover**, this vacancy is for the permanent opportunity.**
If you are a skilled analyst with commercial acumen, strong technical skills and excellent data presentation abilities we would love to hear from you
**You will have the opportunity to**
- Work on your core role, contribute to initiatives in a squad environment as well as continuous improvement and enhancements of our analysis function
- Create and maintain key performance reports in Power BI to communicate business metrics
- Deliver high quality reporting and statistical analysis to inform key decisions, and validate hypotheses
- Anticipate data needs and contribute to roadmaps supporting the development and evolution of our data assets
- Ensure data privacy is front in centre when working with and sharing data and follow Z guidelines
- Contribute to the teams’ ways of working, learning and Z Analytics Community of Practise

**Qualifications**

**What you’ll bring to Z**
- Intermediate knowledge of SQL for analytics, ideally 3+ years’ experience
- Confident user of Power BI using DAX and Power Query (PQ)
- Great data visualisations skills and demonstrated experience presenting data in easily consumable ways
- Strong commercial acumen with experience in an environment utilising data focused on customer and business behaviour and activity
- Not essential but exposure to mentoring or participating in Communities of Practice would be beneficial

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

**Additional Information**

**What we can offer you**
- A competitive remuneration package including short-term incentive (bonus) plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
- Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
- The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
- The opportunity to contribute and be part of a supportive team that is here to make a difference
- A chance to build your own capability through learning from some the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
- Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $95,455 to $112,300 per annum, plus 15% bonus based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
**Why Z?**
Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future - a transition that we’re passionate about.
Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Stand Up Tū Kaha, Speak Out Tū Maia, Side by Side Tū Kotahi - have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed.
We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read **Our Why**, it’s our founding document and provides further insights in what it means to part of the Z whānau. If