Contact Centre Advisors

2 weeks ago

Christchurch, New Zealand University of Canterbury Full time

Te Ratonga Ākonga | Student Operations
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand
- Part-time (20 hours per week) 0.53 FTE
- 4x five-hour shifts per week
- 2x permanent positions
- Generous annual leave provisions and professional development opportunities
- Kia hiwa rā, kia hiwa rā_
- He hiahia, he pūkenga nōu ki te mahi a te _**_Contact Centre Advisor_**_? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei._

** Āu Mahi | What You Will Do**

If you thrive on helping others and enjoy working collaboratively, this is the perfect opportunity for you

** Mōu | Who You Are**
Ideally, you will have 2+ years’ experience in a frontline customer service role (experience working in a Contact Centre environment would be an advantage). Previous experience working in tertiary education would also be desirable.

You will engage in positive and respectful communication with your team, fostering an inclusive atmosphere where ideas and feedback are valued and shared. You will appreciate diverse perspectives, recognising that everyone brings unique strengths to the team. You will be inquisitive and get satisfaction from tackling challenges and problem solving and engage in ongoing learning and investigation.

You will have demonstrable computer skills and be able to confidently navigate multiple systems to find information, actively assist and problem solve. You will remain calm under pressure, adapt to shifting priorities and proactively respond to new challenges and demands as they arise.

_If this sounds like you, please apply_

** Mahi Ngātahi | Who You Will Work With**
The UC Contact Centre is part of a wider Student Operations team which includes our Admissions team, Scholarships team and Enrolments team. We work collaboratively with Faculties and Departments, Support Services and Services Areas across campus, to meet the diverse needs of our students and enhance their student journey. For more information about what we do see: Admission and Enrolment | University of Canterbury

** Ngā Painga o UC | Why UC**
Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.

** The closing date for this position is: 9 November 2025 (midnight, NZ time)**:
**Pēhea te tono mai | How You Apply**
Applications for this position must be submitted via our careers website and should include a cover letter and resume.

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

**Job Details**:
Reference #
- 29576Posted on
- 05 Nov 2025Closes on
- 09 Nov 2025 23:55Location(s)
- ChristchurchExpertise
- Contact CentreJob level(s)
- ExperiencedWork type(s)
- Continuing (Permanent) part-time

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