Guest Services Agent

2 weeks ago

Queenstown, New Zealand HIND Management Full time

**Who We Are - Ko Wai Mātou**

Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

**About The Role - Te mahi**

This is an exciting new role for an experienced Guest Services Agent in a beautiful new 4.5 star hotel.

You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off.

**Responsibilities | Ngā haepapa**
- Smooth and accurate check in and out process
- Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
- Attend ongoing training
- Communicate professionally with other hotel departments
- Ensure Health and Safety standards are being met and reported as per policy.

**Requirements**:
**About You | Ko Koe Tēnei**
- Confident, well motivated, enthusiastic and determined
- Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
- Strong communication skills - both written and verbal
- Takes pride in work and has exceptional attention to detail
- Excellent time management abilities
- Have a thorough knowledge of the area including local amenities

The wage for this role is $24.00 per hour

**Benefits**

We are all valued | He kura te tangata
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- 20% early childcare discount at a local early childhood centre

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Nau mai, haere mai, tauti mai
- Our Values_
- E MANAWANUI ANA MĀTOU - WE CARE_
- KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING_
- KA MAHI TAHI MĀTOU - WE WORK TOGETHER_

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