Services Manager
3 days ago
At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people
**Services Manager - North Island**
**Your role, your journey | Te Huarahi Whakatipu**
The Services Manager will lead a team of Network & Voice Engineers, ensuring the efficient operation and enhancement of network and voice services for business customers. With 5+ years of experience in managing technical teams, particularly in network and voice technologies, the role requires strong coaching, communication, and collaboration skills. ITIL certification or relevant experience is a must. You'll ensure high-quality services, foster a skilled and motivated team, and continuously improve services through new technologies and best practices.
**How you'll show up | Tu mai Tu Rangatira**
- Create a supportive environment where the team feels safe to experiment, learn, and challenge the norm.
- Ensure the team is meeting service level expectations for ticket management while also handling timesheets and leave requests.
- Help team members grow in their roles, supporting their career development, and lead post-incident reviews with internal stakeholders to ensure great outcomes for our customers.
- Manage the team's roster for our 7am-9pm operations, build strong relationships with internal teams, partners, and customers, and help bring new products into our daily work.
**What you'll get | Ngā rauemi Manaakitanga**
- Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities
- Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
- Flexible working - Hero your lifestyle with a blend of in office and at home working.
**2degrees. It's time for something different**
**2degrees, kua tae te wa kia eke panuku.**
- Job Details
- Reference #
- 48102
- Posted on
- 13 Jan 2025
- Closes on
- 27 Jan 2025 17:00
- Location(s)
- Auckland (Head Offices)
- Expertise
- Customer Relations, Incident Management, Quality Assurance, Technical Support, Infrastructure, IT Operations, Process Automation, Security, Technology Operations
- Job level(s)
- Experienced (4+ years), Management
- Work type(s)
- Permanent
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