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Relationship Partnering Lead

2 weeks ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is creating healthy and accessible communities while keeping Auckland moving. We deliver all the services, investigate and deliver on the changes that are needed across the region to ensure you have choices to move around our amazing city. It doesn't matter if you choose to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT. **Te Whiwhinga mahi | The opportunity** This role provides senior level relationship accountability and account management to high-value Public Transport operating partners (>80M of annual opex). This role works across AT and with senior management of our operating partners, to ensure all parties are supporting the Public Transport Operating model partnership approach/principles and delivering on contractual obligations. - Building and maintaining relationships with business partners and relevant executives and stakeholders - Serving as the lead point of contact in AT Metro for senior operator representatives, addressing issues or redirecting them appropriately to AT colleagues - Ensuring that AT's long-term public transport strategy and AT Metro's delivery objectives achieve delivery outcomes through our partnerships with operators - Building an understanding of Operator's business models and business objectives in order to form mutually beneficial partnerships - Working collaboratively within AT to clarify long term objectives for PT operators, current requirements and any performance issues. - Working with operators and the AT Metro team to solve problems that are impacting on the ability to deliver high quality service and achieve longer term outcomes **Ko koe tēnei | About you** **Desirable** - A tertiary degree qualification is required in commerce, business administration or related discipline - 10 years of account management experience - Evidence of ability to ensure required longer term strategic outcomes are translated into short to medium term goals - Experience in interpreting contracts and managing to KPIs - Maritime stakeholder experience **Ko wai mātou | About us** At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, regardless of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**: - We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**: - Better, bolder, together. In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual. We also offer: - Investment in your professional development and training - Opportunity for greater leadership and accountability - Modern CBD (Wynyard Quarter) waterfront-based office - Paid parental and partner leave - Study assistance - Health and Wellbeing benefits - Professional memberships