Software Consultant

**About the role**: As a Software Consultant, you'll help direct the squad that is driving the evolution of ASB's IT technical support within the **ServiceNow platform** - to provide thought leadership on how to administer, implement and develop ServiceNow and other related tools to support our business. Even at this senior level you will still be expected to get hands-on with more complex pieces of work that integrate on an enterprise scale, as part of a smaller squad that makes their own decisions about how to work through prioritisation - so your voice will be heard, and your technical expertise valued. The focus of this role will be to work alongside the Customer Experience Owner (CXO) on long term strategies and adoption of ServiceNow modules, to grow the capabilities of the ServiceNow platform and tooling within the squad. We advocate agile, fully cross functional teams which will take you through all facets of engineering in any given day. As part of the ServiceNow squad you will be asked to contribute to the following areas: - Working with CXO (Customer Experience Owner) to help define the roadmap, refine requirements and plan work for sprints - Technical analysis and collaboration with platforms and project teams to understand requirements and help drive technical solutions - Build and design new **ServiceNow** capabilities - Design and implement new** Cloud Services**offerings - Delegation of technical work in line with CXO's requirements - Maintain and extend existing **ServiceNow** capabilities - Provide assistance with incident management - Technical leadership with the onboarding of **Flexera One** **About you**: We are looking for an individual that will use their skills and knowledge of ServiceNow to help deliver a critical service for our customers. You will work collaboratively with our platforms and project teams to deliver successful outcomes for ServiceNow at ASB. We'll value your proven initiative, problem solving abilities and ways in which you have shown thought leadership while performing your role. You will work alongside a team of dedicated engineers who know the meaning of collaboration and support, with a wealth of knowledge of the business and products. With regards to background, you will need the following capabilities: - 5+ years' ServiceNow development and administration experience - Experience with enterprise-level ServiceNow implementations - Good understanding of **API design** and development - Good understanding of Cloud Services offerings - Excellent mentoring, training, knowledge sharing and documentation skills - Excellent Agile and DevOps experience - Comfortable working in a banking environment with regulatory requirements In addition, any of the following would be a huge bonus: - A proven ability to communicate effectively with stakeholders at all levels - Good understanding of cloud networking and technologies - Application support and sysadmin knowledge - A strong sense of autonomy. **What can we offer?** **Get the work-life equation right.** We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment. **What's important to you is important to us.** We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle. **Bring your whole self to work every day.** Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead. **The whole "one step ahead" thing applies to you, too.** With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office. **How to apply?** We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is you bring your unique strengths and enthusiasm to the team. **Job details**: - Reference # - VP1220 - Posted on - 19 Aug 2025 - Location(s) - Auckland - Expertise - IT (Other), IT Analyst, IT Applications, IT Infrastructure, IT Quality Assurance, IT Security - Work type(s) - Full Time Application closes on 29 Aug 2025 23:59