Clinic Support

**Ferrymead, Christchurch**

**6-month Fixed Term, Part Time (0.2FTE)**

We are looking for someone talented and enthusiastic to join our team. We are a proactive and progressive team who strive to provide the best care and customer experience every day. We are looking for a clinic support team member to join us on this adventure into our bigger, brighter, better future. This is a part-time 6-month fixed term position for one day per week (0.2FTE), with the opportunity for more weekly hours as required. Your focus will be to provide exceptional customer service to our clients and provide a link between our clients and veterinary teams.

**About the Role**:
As the Clinic Support team member, you'll be the welcoming face of our clinic, ensuring every customer and their pet receive an outstanding experience from the moment they arrive. You will be the first point of contact for customers, guiding them through their visit, offering advice on products and services and fostering a compassionate, supportive environment for all.

**Key Responsibilities**:

- Provide administrative support and manage apppointment scheduling and records.
- Offer advice on animal care and nutrition products.
- Deliver outstanding customer service, both in person, over the phone and via our Digital Practice platform.
- Engage in soft sales, advocating products in a way that meets customer and patient needs.
- Support clients in understanding payment expectations and accurately process client payments.
- Assist with animal handling duties and basic patient care as required.
- Ensure patient forms and administrative documents are completed accurately and on time.

**What You'll Bring**

We're looking for someone who's passionate about animals as we are and brings:

- New Zealand working rights.
- Experience and undertsanding of how to deliver excellent customer service is essential.
- Basic knowledge of animal health products an veterinary services would be an advantage.
- An animal care or vet nursing qualification would be advantageous, but not essential.
- Strong communication skills and ability to thrive under pressure while maintaing a positive attitude.
- Ability to manage tasks effectively in a dynamic, busy clinical environment.
- Previous experience in administrative tasks is a plus.
- Friendly, approachable and compassionate with a genuine passion for animal wellbeing.
- Strong organisational skills and attention to detail.
- Adapatability and proactive attitude, always seeking to improve the customer experience.
- Team-orientated with a postive attitude open to supporting others and contributing ideas.

**About Us**

Here at VetEnt + Petfirst Veterinary we’re on a journey to change who we are and the experience of the animals and people we care for. We are passionate about creating a different veterinary business that supports the growth of great people and embraces technology to deliver veterinary care in a new way. We are a 100% kiwi owned group of clinics located across the best bits of New Zealand. We believe in empowering pet parents to provide their pets with the best quality of life. Our mission is to create a community where pets flourish, and their owners find confidence in their ability to care for them. We are passionate in supporting our people to thrive, follow their passions, and find meaning in their everyday.

**Why Join Us?**
- Need someone to talk to? Our employee assistance programme through Vitae has got your back, anytime.
- Feeling stuck? Lets chat about your future in our 6-month development review.
- Dream big We're here to support your career goals and help create a better you.
- Never stop learning Dive into CPD and self-education opportunities on us.
- Your wellbeing, your way - that's what our Connected Lives programme is all about.
- Earn what you're worth with our competitive remuneration packages.
- Future you, will thank present you for that 3% KiwiSaver contribution we're making.
- Unlock amazing discounts on animal care services and products just for being part of our team thorugh our Teamfirst programme.
- Flu season? Not for you? We've got your annual jab sorted.
- Birthday pancakes in bed? Absolutely Enjoy that extra paid day off.
- Stick with us and earn some serious time off with long service leave.
- New addition to the family? Enjoy extra parental leave top-ups.
- Not the primary caregiver? We've still got paid leave for you.
- Need to juggle work and life? Our flexible arrangements have you covered.

**Ready to Join Us?**

We're excited to meet you and can't wait to welcome a new team member into our Ferrymead clinic Could it be you?

**Applications Close: Wednesday 12th March 2025.