Customer Services Officer
6 days ago
**THE COMPANY**:
A global leader in their field, with nearly 50,000 staff in more than 70 countries, this company provides niche product solutions to industry.
**THE ROLE**:
The purpose of this role is to offer customers a highly professional and helpful customer experience.
Responsibilities include:
- Responding to a busy inbound call volume and conducting timely follow up calls
Understanding customer needs, with the ability to analyse information and act decisively
- A variety of administration duties
- Working across the organisation, including with sales reps and the warehouse and despatch teams, to ensure exceptional customer service
**OUR IDEAL CANDIDATE**:
- Has proven experience in a similar role
- Is passionate about customers and the company's products
- Is technically-minded and technology-savvy
- Has exceptional written and verbal communication
- Is resourceful and solutions-focussed, able to interact with customers at different technical levels
- Has high levels of patience and empathy
- Is confident using Microsoft Word and Excel and has the ability to learn new systems
- Is a team player and enjoys working with like-minded people in their team
**WHAT'S IN IT FOR YOU?**
- Stable, secure, international organisation
- Competitive salary, commensurate upon experience
- Work in a successful, high-achieving team who take great pride in what they do
- Supportive and friendly management who are passionate about their team
- Definite career progression prospects both in NZ and overseas, for the right person
- Get a paid day off on your birthday each year
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