Customer Service Officer

5 days ago

Auckland City, New Zealand BGIS Full time

**The Role**
As the first point of contact, the **Customer Service Officer **is responsible for managing enquiries relating to maintenance and facilities services across multiple sites throughout New Zealand.

Reporting to the Operations Centre Team Manager, success in this role is measured by customer satisfaction, maintaining compliance to safety, service obligations and quality.

This role is based in **Auckland, New Zealand.**
- Delivering prompt, accurate and timely customer service to all stakeholders
- Liaising with on-site client, contractors, service providers and Facilities Managers for clarification of technical issues
- Manage, prioritise and schedule maintenance requests to ensure contractual requirements are met
- Update our management system to ensure the timely rectification of building faults;
- Adhering to KPIs and reporting on service levels
- Escalate relevant issues to the appropriate personnel/management

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service, with a client-first mentality
- Experience in scheduling requests or bookings (or experience in a similar industry, such as Hotel Concierge, accommodation, trades, etc.)
- Experience working with internal and external stakeholders at varying levels of an organisation
- Strong administrative skills with the ability to adapt to multiple new systems and programs
- Ability to interpret queries and assist appropriately
- Strong ability to prioiritise and identify matters of urgency
- Able to respond quickly to change and adopt a flexible / innovative approach

**Culture**
At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**
BGIS offers Professional Development opportunities, excellent Company Benefits, and an exceptional Employee Recognition Program.
- Exposure to a diverse Facilities Management landscape
- Comprehensive and structured Training in Facilities Management
- Close knit, professional and supportive team environment
- Reward and Recognition Program - hard work is noticed and appreciated
- Opportunities to join social, CSR, and other committees for those who love to make a difference

We are proud to promote a diverse and inclusive work environment.

**About BGIS**
BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

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