Senior Digital Content Designer

Have meaningful impact as a **Senior Digital Content Designer/Writer.**

Join the largest general insurance group in Aotearoa New Zealand and Australia.

**Mō te Tūranga | About the Role**

Join us to lead the delivery of content for our multi-brand digital channels. Transform complex digital journeys into enjoyable customer experiences that empower people to buy and manage our products and services online. This role offers an opportunity to directly contribute to building resilience in Kiwi communities by improving access to financial protection.

As Senior Digital Content Designer/Writer you'll:

- work within cross-functional digital squads, including UX Designers and Product Owners, to create logical and intuitive end-to-end digital experiences
- translate technical jargon into simple, engaging language
- interpret business and technical requirements and processes to provide a simplified experience for our customers
- manage content approval and collaborate with stakeholders to enhance customer experiences
- help build out our digital content strategy, championing best practice, and maintaining style and accessibility standards
- mentor and coach junior digital content writers
- use analytics and customer testing to continuously improve content effectiveness

This is a permanent full-time opportunity with hybrid working conditions and is open IAG offices in: locations in Tāmaki Makaurau (Auckland), Te Whanganui-a-Tara (Wellington) & Ōtautahi (Christchurch).

**Ōu Pūkenga | About You**

In order to be successful in this role, you’ll ideally meet the below criteria:

- Background as a UX writer or digital content designer with proven experience working in cross-functional teams
- Experience mentoring or leading junior writers
- Comfortable working in Figma and Miro
- Expertise in writing and editing clear, on brand, accessible content
- Experience collaborating with, and managing, stakeholders for content approvals
- Strong understanding of digital user experience and accessibility principles, with a data-driven approach

Applications close on **Tuesday, 4 of February at 11.59pm.**

**Mō mātou| About us**

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 wellbeing fund
- Flexibility through our MyFlex program - supporting you to live life to the fullest
- Grow your skills and career development with the IAG Academy program
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex

Learn more about who IAG is here.