Customer Service Rep

1 week ago

Auckland City, New Zealand Noel Leeming Full time

Company Description
The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand Our brands include The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket.

Our purpose is to help Kiwis live better every day. Our vision is to build New Zealand’s most sustainable, convenient and customer-first company.

We are looking for someone to join our Noel Leeming Admin/Customer Service team and walk the talk of providing excellent customer service to our customers

**Job Description**:
As an Admin Team Member/Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store. Yes we offer awesome products but we know our customers purchase from us because we also offer them expert service. In this role, you will deal with all repair related enquiries for customers and the store. Liaising with repair agents, suppliers, and customers to ensure the best possible outcomes and quick efficient turnaround of product repairs.

You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.

**Qualifications**:
Firstly, you are passionate about customer service While it would be ideal if you had some contact center experience, we are interested in those who live and breathe our values and can;
**OWN IT**: Be a reliable and responsible and team member who can work independently.
**THINK CUSTOMER**: Have experience in providing exceptional customer service, whether this be in a contact center, retail, hospitality (to name a few).
**DO GOOD**: Able to use high attention to detail and maintain a high level of service while working under time constraints.
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- Adaptable and of course passionate about our customers
- Microsoft office
**_
You will need to be available to work 40 hours per week between 8am to 6pm (Monday - Friday)_**

Additional Information
By joining our diverse team, you will work among other customer champions** **with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door, as the role will offer you loads of development and insight about the business along with the growth and career opportunities that come with joining a Company our size. We have some awesome staff perks, such as team discounts on our brands and birthday leave.

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