Contact and Dispatch Coordinator

4 days ago

Lower Hutt, New Zealand Wellington Water Full time

Enhance your customer service and administrative skills
- Work in a team who know how to have fun
- Convenient Petone location with hybrid working

The remuneration range for this role is $62,410 to $88,109 (including KiwiSaver) depending on skills and experience

**The opportunity**

You will use your outstanding customer service and organisational skills to provide frontline customer support across both our customer contact and dispatch functions. This is a fast-paced role offering development and variety where you’ll:

- Triage and dispatch service requests to councils and crews
- Provide timely and accurate information for customers on the status of their requests

**About you**

Coming from a fast-paced, customer-focused environment, you’ll know a role like this requires excellent time management and communication skills. Each day will bring a new challenge and a varied range of customer queries, so your resilience and ability to bounce back from challenging situations is essential.

You will also bring:

- Demonstrated contact centre/call centre experience working within SLA’s/KPI’s
- Competency to navigate technology and a range of systems at pace
- Excellent written and verbal communication skills to engage through a range of channels
- A positive, can-do and resilient attitude

You’ll have the opportunity to grow your skills in a high-energy, fun and supportive team who are just as passionate about supporting each other as we are our customers.

**Benefits**

At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.

Our benefits include:

- Flexible working arrangements including up to 2 days working from home
- Comprehensive wellbeing programme, including one paid wellbeing day annually
- Formal and informal professional development opportunities
- 5 weeks annual leave accrual will be available following 2 years of continual service

For a full list of our employee benefits click here.

**About us**

Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.

The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.

**Applications close: 3rd January 2025**

**How to apply**

To view a copy of the position description: click here
- Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa._

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