1st Line Support Engineer

4 days ago

Auckland City, New Zealand Uptime Solutions Ltd Full time

1st Line Support Engineer

What’s this role about?

As a 1st line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from a 1st line engineer to 2nd line.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners, while escalating issues requiring more senior resource to a suitable engineer.

**Your everyday focus will include**:

- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:

- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Basic administration of Windows Server 2008 R2, 2012, 2016, 2019
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying and escalating higher level issues to a senior engineer
- Being a people person, delivering support with a friendly and positive manner

Great communication skills, both verbally and in writing will be expected.

What gets me the competitive edge?

**Stand out from the pack with these things**:

- Passion for technology and self-development
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA

**Job Type**:Full-time

**Salary**: Up to $60,000.00 per year

**An array of benefits exist including paid time-off, company paid training plan, beautiful office overlooking Viaduct and much more.**

**Schedule**:

- 8 hour shift

**Ability to commute/relocate**:

- Albert Street, CBD, Auckland : Reliably commute or planning to relocate before starting work (required)

**Work Location**:One location

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